Manager, Expert Services - Technology Workflows

ServiceNow; Frankfurt; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading technology company in Frankfurt seeks a Manager for their Expert Services organization. You will lead a team of consultants in delivering high-quality services to clients. The ideal candidate will have experience managing professional services teams and fluency in German and English. This role involves driving productivity, ensuring customer satisfaction, and managing complex initiatives.

Qualifikationen

• Proven track record of distilling customer needs from leaders.
• Experience monitoring and summarizing business and financial metrics.
• Experience with people development, including coaching and mentoring.

Aufgaben

• Provide business and technical leadership.
• Manage and prioritize complex initiatives.
• Support sales teams in accurate solutions and scope proposals.

Kenntnisse

Experience in managing professional services teams

Strong organizational and time management skills

Excellent interpersonal skills

Fluency in German and English

Jobbeschreibung

Overview

We seek a Manager for our growing Expert Services organization in EMEA Central, focused on all aspects of leading an expert team of resources (Business Process and Technical Consultants) in timely, high quality delivery work for ServiceNow customers. This work can consist of consultation, advisory guidance, and implementation work relating to the ServiceNow Technology Workflows (IT Service Management, IT Operations Management, Strategic Portfolio Management, IT Asset Management, DevOps, Security Operations, Integrated Risk Management) products and processes.

What you get to do in this role

• Provides business and / or technical leadership with our Consultants, Customers, and Partners.
• Leading and growing a team of experts who consult, implement, and configure the ServiceNow Technology Workflows products for our customers and with our partner ecosystem.
• Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed
• Partner with internal teams to support training, enablement, product management, and best practices organizations.
• Promote continuous improvement practices for delivery / engagement materials
• Manage and prioritize multiple and complex initiatives successfully
• Key Performance Measurements may include but are not limited to :
• Talent recruitment and development
• Drive productivity and utilization of your own work and your teams
• Help to maintain and improve customer satisfaction (CSAT) scores
• Drive ServiceNow product consumption and / or adoption
• Partially customer-facing role with some travel within EMEA

Qualifications

To be successful in this role, the ideal candidate should have :

• Experience in managing or leading professional services teams
• Significant consulting experience for complex, global organizations
• Technical delivery and architectural experience with ServiceNow products(desirable)
• Familiarity with resource management
• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
• Strong organizational and time management skills.
• Experience monitoring and summarizing business and financial metrics
• Proactive attitude, critical thinking, problem solving, escalation, and conflict resolution
• Excellent communication and presentation skills
• A track record of distilling customer needs from leaders (including CXO roles) to provide guidance and direction
• Experience in leadingand mentoringa team ofeightor more employees
• Experience with people development, including coaching and mentoring for business and technical roles.
• Fliuency in German and English is mandatory

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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