Lead - Solution Engineer

Freshworks; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading SaaS company is looking for a Lead Solutions Engineer in Berlin. This role involves providing technical support and consultation to mid-market and enterprise customers. The ideal candidate will have 5-7 years of experience in technical pre-sales, strong communication skills in German, and a passion for fostering customer partnerships. Excellent customer service and pre-sales engagement are critical for success in this position. Remote work is possible, and the company offers a supportive work environment for diverse individuals.

Qualifikationen

• Minimum 5-7 years of experience in a similar technical pre-sales or channel role.
• Excellent communication and listening skills, high-level presentation skills.
• Strong customer support and partner-facing skills.

Aufgaben

• Engage with mid-market and enterprise customers at all levels.
• Drive high levels of customer satisfaction.
• Mentor junior solution engineers on technical strategies.
• Participate in pre-sales and technical workshops.

Kenntnisse

Sales Experience

Customer Service

Product Demos

Enterprise Sales

Jobbeschreibung

We are looking for a Lead Solutions Engineer to support the continued growth of our business in Germany. You will play a critical role by being the technical expert that helps our team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region.

As a Lead Solution Engineer you will utilize your strong technical business and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. Lead Solutions Engineers are responsible for articulating our value proposition technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre‑sales experience in a SaaS or technology product organization and experience with customer engagement/support ITSM/ITIL and cloud based infrastructure. You have a passion for growing customer partnerships presenting value based demos to prospects great discovery skills and the ability to act as a trusted advisor through all stages of the sales cycle to mid‑market and enterprise customers.

Role Profile

• Engage with various mid-market and enterprise customer at all levels
• Foster key relationships with sales Account executives and prospects and drive pre‑sales engagements
• Mentor junior solution engineers with technical strategies and approaches to solving customer problems
• Drive high levels of customer satisfaction
• Ability to work as part of a team and work closely with your extended teams
• Keep informed and deliver new product updates with internal and external stakeholders.
• Nurture long‑term partnership value by becoming a trusted advisor to customers
• Drive the technical win by evangelizing enabling and engaging with customers
• Work alongside Account executives providing domain expertise to assist in closing business
• Participate in pre‑sales efforts: technical sales presentations proof‑of‑concept engagements RFP/RFI responses solution demonstrations and technical workshops
• Scope and ensure the success of proof‑of‑concepts (POCs)
• Collaborate with partners to develop joint solutions

Qualifications

• Business‑level written and oral communication skills in German are required.
• Minimum 5‑7 years of relevant experience in a similar technical pre‑sales or channel role preferably in SaaS or software product environments
• Ability to explain complex technical concepts in a simple manner. (Tell me like I am five)
• Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure
• You possess excellent customer and partner facing and internal communication skills
• Experience working on complex sales cycles in Mid‑Market and Enterprise business segments
• Excellent communication and listening skills high‑level presentation and demonstration skills enthusiastic about helping and serving clients strongly customer and solution oriented personality
• Highly driven individual with an execution focus and a strong sense of urgency
• A colleague who enjoys working in a high‑energy team environment

Additional Information

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work

Yes

Employment Type

Full-time

Key Skills

Sales Experience,ADAS,Customer Service,AI,Computer Skills,Retail Sales,Product Demos,Automotive Diagnostics,Automotive Repair,Business requirements,Cash Handling,Enterprise Sales

Experience: years

Vacancy: 1