Lead Commercial Fulfillment (f/m/d)

Planted; Berlin; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A fast-growing company in the plant-based meat industry is seeking a Lead Commercial Fulfillment to oversee the order-to-cash process and enhance operational excellence. The ideal candidate will have over 10 years of experience in FMCG, proven success in process automation, and strong leadership skills. Responsibilities include managing the Order Management team, implementing digital tools like Power Automate, and ensuring seamless execution across teams.

Qualifikationen

• 10+ years’ experience in FMCG or consumer goods.
• Strong track record in process automation.
• Fluent in English; other languages are a plus.

Aufgaben

• Oversee the order-to-cash process with a focus on efficiency.
• Implement digital automation tools to improve service quality.
• Lead the Order Management team and set KPIs.

Kenntnisse

Leadership

Process Automation

Order Management

Tools

Power Automate

ERP Systems

Jobbeschreibung

Planted combines proprietary structuring and fermentation technologies to produce meat from plant proteins, focusing on delicious taste, meaty and juicy texture, while only using clean ingredients. Planted is setting a completely new standard in the plant-based meat category, making it a healthy, delicious and sustainable choice for all. Truly better than meat from animals.

As Lead Commercial Fulfillment, you will be responsible for overseeing the commercial part of the order-to-cash (O2C) process with a strong focus on operational excellence, digital automation, and cross-functional alignment. This role brings large responsibilities, requiring a seasoned professional with hands-on experience in order management and last mile management and proven success in automating workflows through tools such as Power Automate, AI-based solutions, or similar digital technologies.

You will lead a team and act as a senior point of contact for internal and external stakeholders to ensure flawless order execution, continuous improvement, and customer satisfaction at scale.

Location:Berlin (DE) or Kemptthal (CH)

Your Mission:

• You implement digital automation (e.g. Power Automate, AI tools) to increase speed, accuracy, and scalability.
• You own and optimize last mile delivery by setting KPIs, enabling proactive communication, and reducing costs while boosting service quality.
• You lead the Order Management team, set KPIs, and foster best practices across regions.
• You work closely with Sales, Operations, Logistics, and Finance to ensure seamless commercial execution.
• You manage ERP tools (e.g. Business Central), ensuring system stability, team training, and compliance.

You:

• Bring 10+ years’ experience in FMCG or consumer goods, including 5+ years in order management or commercial fulfillment.
• Have a strong track record in process automation using tools like Power Platform, RPA, or AI solutions.
• Understand the full O2C cycle from order intake to delivery and invoicing.
• Know how to work with and improve ERP systems (preferably Microsoft Dynamics/BC).
• Possess strong leadership skills and foster effective collaboration across teams and geographies.
• Thrive in dynamic, fast-growing environments that value innovation and adaptability.
• Speak English fluently; other languages (German, French, Italian) are a plus.