Italian-Speaking Video Streaming Customer Experts

WhereWeWork; Deutschland; On-site; EUR 19,000 - 26,000; Full time

Benefits offered by this job

Relocation support

Competitive salary (14 salaries/year)

Refer-A-Friend bonuses

Health care benefits

Full training

Professional growth opportunities

Social events

Greek language courses

Great Place to Work certified

Job summary

TP is seeking an Italian-speaking Customer Support representative to join the Video Streaming Customer Experts team in Greece. You will deliver world-class service to subscribers of a leading streaming brand while leveraging your Italian language skills.

You will handle chat and phone inquiries, assist with payments questions, and troubleshoot streaming issues. The role requires excellent Italian and good English, strong communication, and a proactive, tech-savvy approach.

Qualifications

• Excellent Italian language skills.
• Good knowledge of English (B2+) level.
• Strong communication and soft skills, plus problem-solving abilities.
• Tech-savvy and comfortable with digital tools.
• Experience in customer support is a plus.

Responsibilities

• Communicate with subscribers via chat and phone.
• Answer payments-related questions and how-to inquiries.
• Troubleshoot streaming/content issues for users.
• Assist subscribers with how-to questions and navigating the app.

Skills

Italian language

English (B2+)

Communication skills

Problem solving

Tech savviness

Customer support experience

Job description

Job Overview:

Join our Video Streaming Customer Experts team and represent a top streaming service, taking advantage of your Italian language skills!

Join TP in Thessaloniki and work in the mostfantastic industry in the world, delivering wonderfulcustomer experience for the global leadingfantasy entertainment brand!

Grab the opportunity to work with a top subscription streaming service for films and television series, while working for TP, a Best Place to Work Multinational Company.

As a customer service representative in our Italian customer support team, you will be delivering world-class customer experience to the subscribers of a top streaming service.

What you will do

• Communicate through chat & phone with subscribers
• Answer how-to questions about payments
• Troubleshoot streaming and content issues
• Assist subscribers with how-to questions & navigating on the given application

Qualifications:

• Excellent language skills in Italian
• Good knowledge of English language (B2+ level)
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Work experience in customer support/ assistance will be considered as an advantage

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you)
• Competitive monthly salary (14 salaries per year)
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas
• The opportunity to Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

Key Takeaways

• Join TP Team in Thessaloniki to work for a top subscription streaming service, utilizing your Italian language skills.
• As a customer service representative, you’ll assist subscribers via chat and phone, answering questions and troubleshooting issues.
• Qualifications include excellent Italian, good English (B2+), problem-solving skills, and tech savviness.
• TP offers competitive salaries, relocation support, health benefits, training, and professional growth opportunities.
• Explore more options for Italian speaking jobs if interested.