Italian-Speaking Transportation Customer Experts

WhereWeWork; Deutschland; Remote; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Complete relocation support

Competitive salary + bonuses

Healthcare benefits

Professional development opportunities

Free Greek language courses

Job summary

TP Greece is seeking a Transportation Customer Expert fluent in Italian to support inquiries about trucks and buses. Join a team dedicated to delivering reliable assistance to customers worldwide.

You will handle inquiries via phone, email, or chat, provide support during truck breakdowns, and maintain customer database records. The role requires excellent communication skills and a high school diploma. TP Greece offers competitive salaries, relocation support, and ongoing professional development opportunities.

Qualifications

• Excellent command of Italian.
• Good communication skills in English.
• High school diploma or equivalent required.
• Basic awareness of automotive roadside assistance procedures.
• Work experience with knowledge management systems.
• Previous experience in a contact center preferred.

Responsibilities

• Handle truck and bus inquiries and complaints.
• Support customers in truck breakdowns.
• De-escalate concerns and propose solutions.
• Maintain a customer relationship database.

Skills

Fluent in Italian

Good communication skills in English

Customer service experience

Education

High school diploma or equivalent

Tools

Knowledge management systems

CRM systems

Job description

Job Overview:

Are you fluent in Italian? Keep the world moving and join our Transportation Customer Experts team!

At TP in Greece we collaborate with the leader of modern transportation industry, a manufacturer with 125 years of history, delivering a total of more than one-half million trucks and buses to customers.

This is a great chance to join a team that keeps the world moving by enabling mobility for people and getting goods reliably, punctually, and safely to their destination. You will part of a team that contributes to a cleaner, safer, more efficient, and more connected world: for goods, for people, for all of us.

Join the customer support team of one of the world’s largest commercial vehicle manufacturers.

What you will do

• Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.
• Support customer in case of truck breakdowns (flat tire, engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.
• If the problem cannot be resolved over the phone, contact the nearest dealer/technician or third party for assistance.
• De-escalation of concerns, proposing solutions within set parameters or referring to second/third parties.
• Answer questions about customer service, technical and product concerns, and general corporate matters.
• Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry.
• Answer and assist on incoming calls/email from clients related to products, sales, service, corporate information, appointments, etc.
• Maintain a customer relationship database and follow up on customer contacts.

What you will bring

• Excellent command of Italian
• Good communication skills in English
• A high school diploma or its equivalent is required.
• A basic awareness of automotive roadside assistance procedures
• Work experience with knowledge management systems and information research
• Professional expertise with ticketing and roadside assistance is preferred.
• Previous experience working in a contact center or managing mail is preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process – all at no cost to you).
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.