German-Speaking Netflix Customer Experts

WhereWeWork; Deutschland; Remote; EUR 22,320 - 33,480; Full time

Benefits offered by this job

Relocation support

Competitive monthly salary

Health care benefits

Free online Greek language courses

Professional growth opportunities

Job summary

TP Greece is seeking enthusiastic Netflix Customer Experts to support its German-speaking subscribers in Greece. This role entails utilizing excellent communication skills to assist clients via chat and phone, while troubleshooting any content-related issues.

We're looking for individuals with strong German skills who are also tech-savvy and passionate about TV shows. Excellent relocation support is provided, including flight coverage and accommodation assistance. Join us and become part of a diverse team at a Great Place to Work-Certified company!

Qualifications

• Fluency in German and English is essential for effective communication.
• Strong problem-solving skills are required.
• Previous experience in customer service is advantageous.

Responsibilities

• Support German speaking Netflix subscribers.
• Communicate with subscribers through chat & phone.
• Troubleshoot streaming and content issues.

Skills

Excellent German language skills

Fluency in English

Great communication & soft skills

Problem-solving skills

Computer knowledge/tech savviness

Being a TV shows fan

Job description

Job Overview:

Are you an avid TV shows fan? Join our Netflix Customer Experts team in Greece

Our collaboration with Netflix gives you the chance to work within the awarded working environment provided by TP, while enriching your resume by working with one of the world’s top brands. How does this sound? Ready to join us in Greece?

Your responsibilities:

• Support German speaking Netflix subscribers
• Communicatingthrough chat & phone with subscribers
• Answeringhow-to questions about payment
• Troubleshootingstreaming and content issues
• Assistingsubscribers with how-to questions & navigating on Netflix

Job requirements:

• Excellent German language skills
• Fluency in English
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Being a TV shows fan (or even a Netflix subscriber) will be considered as an extra asset!

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3.500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 12,000 people from 110+ nationalities.