Italian-Speaking Anti-Financial Crime Customer Experts

WhereWeWork; Deutschland; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Relocation support

Competitive salary + 2 extra salaries

Health care benefits

Full training

Free Greek language courses

Professional growth opportunities

Job summary

TP Greece is looking for an Italian speaking Customer Service Specialist to join their team in Athens. You will support customers via phone, chat, and email, while preventing fraud and safeguarding customer data. This role requires excellent communication skills in both Italian and English, along with a strong ability to solve problems.

The company offers competitive salaries, complete relocation support to Greece, and professional growth opportunities within a diverse multinational environment.

Qualifications

• Fluency in Italian is mandatory.
• Experience in customer service or customer-facing roles preferred.
• Must hold EU citizenship / EU Passport or valid work permit for Greece.

Responsibilities

• Support customers via phone, chat & email.
• Prevent fraud, protect data and safeguard customers.
• Maintain high customer satisfaction.

Skills

Fluency in Italian

Very good written and oral communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge/tech savviness

Tools

CRM tools

Job description

Job Overview

Join our Italian Anti‑Financial Crime Customer Experts team to prevent fraud, protect data and safeguard the customers of a leading Mobile Bank.

We are seeking an Italian speaking Customer Service Specialist to support Italian speaking customers.

TP in Greece is collaborating with a leading Mobile Bank, helping you manage your bank account on‑the‑go, track your expenses and set aside money in real‑time.

In the Customer Service team, you will be the frontline of the bank to the Italian speaking market, providing excellent customer experience. You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role.

What you will do

• Support customers via phone, chat & e‑mail
• Prevent fraud, protect data and safeguard customers
• Be an ambassador of our client
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring

• Fluency in Italian
• Very good written and oral communication skills in English
• Exceptional communication & soft skills, as well as problem‑solving skills
• Computer knowledge/tech savviness, experience with CRM tools preferred
• Ability to work under stressful and testing situations with customers
• Experience in customer service or customer facing roles preferred
• Can do attitude, willingness to learn and reliability are essential to your success in this role
• Must hold EU citizenship / EU Passport or valid work permit for Greece
• Willingness to relocate to historic Athens, Greece, or be a local candidate

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

Key Takeaways

• Join the Anti‑Financial Crime Customer Experts team as an Italian speaking Customer Service Specialist.
• You will support customers, prevent fraud, and maintain strong relationships.
• Candidates need fluency in Italian and good English skills, along with problem‑solving abilities.
• The role offers relocation support to Greece, competitive salary, and professional growth opportunities.