IT Vendor & Governance Manager (m/f/x)

Scalable GmbH; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading fintech startup in Munich is looking for a specialist to manage internal and external IT service providers. In this role, you will define KPIs, monitor performance, and ensure effective communication with service providers. Ideal candidates will have a degree in informatics or economics, experience in IT service management, and strong negotiation skills. The position offers a dynamic work environment with a focus on innovation and personal development, including language classes and an attractive compensation package.

Leistungen

Flexible vacation policy

International relocation support

Company pension scheme

50% contribution for 'Deutschland Jobticket'

Complimentary subscription of Scalable Capital's PRIME+ Broker

Discounted sports activities with Urban Sports Club

In-house language classes

Qualifikationen

• Professional experience in IT service management or IT provider management.
• Knowledge of cloud services and escalation management.
• Fluency in German and English, written and spoken.

Aufgaben

• Develop and manage internal and external IT service provider relations.
• Monitor and analyze KPIs to ensure performance standards.
• Act as an escalation interface and provide operational quality support.

Kenntnisse

Management of service providers

Project management tools

Analytical skills

Negotiation skills

IT affinity

Consulting skills

Ausbildung

Degree in informatics or economics

Tools

Project management software

Jobbeschreibung

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white‑label solution by banks and other B2B partners. The company’s offerings are rounded off by attractive interest rates, loans, and private equity. With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors. Over one million clients have already entrusted more than €30 billion to the platform.

Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say. Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

Job Description

• Develop, establish and ensure a dedicated, specialist management of our internal and external IT service providers (vendor management)
• Define control‑relevant KPIs in the area of responsibility independently and ensure communication with internal and external IT service providers
• Ensure the monitoring of KPIs relevant to management and deriving preventive and countermeasures in the event of target failures as well as tracking over‑ and underperformance
• Act as the communication and escalation interface and carry out operational quality support for all IT services as well as develop and carry out performance dialogues with internal and external IT service providers.

Qualifications

• Completed studies in (business) informatics or economics with a focus on informatics or comparable training with relevant professional experience
• Experience in managing service providers, ideally also for complex IT services, e.g. in the cloud environment, incl. escalation management
• Extensive knowledge of project and process management tools and methods
• Professional experience in IT service management, IT provider management or comparable function with experience in dealing with IT outsourcing contracts
• Experience in managing projects related to key performance indicators and processes, from analysis to realization or implementation
• Strategic, structured way of working as well as negotiating skills and a high degree of assertiveness
• IT affinity with strong consulting and problem‑solving skills as well as analytical and business understanding
• Good knowledge of German and English, both written and spoken

Additional Information

• Be part of one of the fastest‑growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever‑growing team that loves creating the best products for our clients
• Be productive with the latest hardware and tools
• Learn and grow by joining our in‑house knowledge sharing or career development sessions and spending your individual Education Budget
• Learn and experience German culture first hand by joining our free German language classes
• International relocation support is provided if required
• Flexible vacation policy and the opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the ‘Deutschland Jobticket’
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club