IT Support / TechOps Specialist (m/f/d)

Pliant; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A growing fintech company in Berlin is seeking an IT Support / TechOps Specialist to provide day-to-day IT support, troubleshoot systems across macOS and Windows environments, and administer various SaaS tools. The ideal candidate will have hands-on IT support experience, a process-oriented mindset, and the ability to work independently in a hybrid environment. You will help ensure systems are secure while supporting colleagues to enhance their productivity and workflows. This role offers flexibility and competitive remuneration.

Leistungen

Attractive remuneration

Flexibility to work remotely

Monthly mobility benefit

Wellhub Membership

Company card for meals with colleagues

Qualifikationen

• Hands-on experience in IT support or TechOps.
• Good working knowledge of hardware and networking.
• Able to work independently in a remote or hybrid environment.

Aufgaben

• Provide day-to-day IT support to colleagues.
• Troubleshoot issues with user workstations.
• Administer SaaS tools used across the company.
• Manage IT onboarding and off-boarding processes.
• Ensure company systems are secure and up to date.

Kenntnisse

IT support

TechOps

macOS and Windows troubleshooting

problem-solving

SaaS tools administration

process-oriented mindset

English fluency

Tools

Google Workspace

Atlassian (Jira, Confluence)

Jobbeschreibung

ABOUT US

Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.

We serve two primary customer segments:

• Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
• Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white‑label solutions.

Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e‑money institution (EMI), we issue Visa‑powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.

Learn more at www.getpliant.com

We’re now looking for an IT Support / TechOps Specialist (m/f/d) to join our team. This is a hybrid role based in Berlin.

WHAT YOU’LL DO

• Provide day-to-day IT support to colleagues, ensuring tools and systems enable efficient and reliable work
• Troubleshoot and resolve issues with user workstations across macOS and Windows environments (Linux experience is a plus)
• Support and administer a range of SaaS tools used across the company
• Own IT‑related onboarding and off‑boarding processes for employees, including access provisioning and device setup
• Procure, configure, and manage hardware and software assets
• Maintain accurate asset inventory and IT documentation
• Enable colleagues by teaching best practices for internal tools and workflows
• Ensure company systems are secure and up to date (endpoint security, antivirus, patches, basic networking)
• Support and help manage the use of AI‑powered tools across the company, including access management, security considerations, and user enablement
• Proactively identify repetitive tasks and improve or automate IT and TechOps workflows

WHAT YOU’LL BRING

• Strong motivation to help others and take ownership of IT topics end to end
• Enjoyment in supporting colleagues and solving practical, day‑to‑day technical problems
• Hands‑on experience in IT support, TechOps, or a similar role
• Practical experience with common IT service management activities (e.g., incident handling, onboarding/offboarding, access management)
• Confident administration and troubleshooting of macOS and Windows environments
• Good working knowledge of hardware, networking, and endpoint management
• Experience managing IT assets, inventories, and documentation
• A process‑oriented mindset with a focus on reducing manual work through automation
• Ability to work independently in a remote or hybrid environment
• Fluent English (additional EU languages are a plus)

NICE TO HAVE

• Experience administering tools such as Google Workspace, Slack, Atlassian (Jira, Confluence), or similar platforms
• Familiarity with identity and access management and mobile device management tools
• Exposure to AI tools in a workplace setting (e.g., copilots, internal assistants, automation tools)
• Interest in security standards and certification processes (e.g., ISO 27001)
• Basic experience with infrastructure‑as‑code tools such as Terraform
• Experience setting up and supporting conference room or hybrid meeting equipment

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• Attractive remuneration
• Your choice of preferred OS, Windows or Mac
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Monthly mobility benefit
• Wellhub Membership
• Company card with a monthly allowance for lunches, coffee, etc. with co‑workers

At Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process—we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.