IT Support Technician I

Artivion, Inc.; Hechingen; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A healthcare technology company in Hechingen is seeking an IT Support Technician I (m/f/d). The ideal candidate should provide 1st and 2nd level IT support, troubleshoot hardware and software issues, and ensure customer satisfaction while speaking fluent German. This role offers exposure to modern IT tools in a collaborative team environment with development opportunities.

Leistungen

Development opportunities

Flexible working conditions

Attractive compensation and benefits

Qualifikationen

• Fluent in German; good English skills (minimum B2 level).
• Experience supporting end-users and managing helpdesk tickets.
• Good communication and organizational skills are crucial.

Aufgaben

• Provide 1st and 2nd level IT support for end users.
• Troubleshoot and maintain computer systems, software, and devices.
• Manage helpdesk tickets and communicate updates clearly.

Kenntnisse

Good communication and organizational skills

Solid knowledge of Microsoft products

Familiarity with macOS, iOS, iPadOS

Experience supporting end-users

Understanding of VPN and connectivity troubleshooting

Experience hosting/supporting online meetings

Previous experience in an IT helpdesk

Fluent in German

Good English skills (minimum B2 level)

Jobbeschreibung

It's a good feeling to know you're doing your best with purpose every day.

At Artivion, we manufacture high-quality products and solutions for the treatment of aortic diseases. Together with surgeons worldwide, we save lives. In doing so, we rely on the strengths of each and every employee. Your strength counts, too: As an important link in the chain, you make a contribution to saving lives together with us. Contribute your strengths and let us grow together.

We are hiring a IT Support Technician I (m/f/d) - Hechingen, Germany

Aufgaben

• Provide 1st and 2nd level IT support for end users
• Troubleshoot and maintain computer systems, software, mobile devices, printers, phones, and A/V systems
• Support internal users with IT questions and technical issues
• Manage helpdesk tickets and communicate updates clearly and efficiently
• Collaborate with the global IT team and external vendors when needed
• Assist in documentation creation and training delivery
• Ensure reliable operation of telepresence and meeting systems
• Participate in IT projects and continuous improvement efforts
• Maintain a high level of customer service and end-user satisfaction

Profil

• Good communication and organizational skills
• Solid knowledge of Microsoft products (installation, use, support)
• Familiarity with macOS, iOS, iPadOS (installation, use, support)
• Experience supporting end-users and managing helpdesk tickets
• Understanding of VPN, remote access, and connectivity troubleshooting
• Experience hosting/supporting online meetings (e.g. Cisco Webex)
• Previous experience in an IT helpdesk or support team
• Fluent in German; good English skills (minimum B2 level)

Wir bieten

• Jotec GmbH Jobportal
• Hechingen
• IT
• Publiziert: 02.09.2025
• A collaborative international IT team focused on service and innovation
• Development opportunities within a growing organization
• Exposure to modern IT tools and systems
• Flexible working conditions and structured onboarding
• Attractive compensation and benefits including pension plan and EGYM

Important note

Please be advised that a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.