IT Support Technician - Franknfurt

Fortis Hayes; Frankfurt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A technology service provider is seeking a Desktop Support Technician in Frankfurt, Germany. The ideal candidate has over 24 months of experience, advanced knowledge of computer hardware, and excellent customer service skills. Responsibilities include monitoring service activities and providing technical support. Fluency in German and English is essential for this role. Equipment will be provided, and the position offers flexible working hours.

Leistungen

Systems and equipment provided

Qualifikationen

• Minimum 24 months of work experience in IT support.
• Advanced knowledge in computer hardware and software applications.
• Strong troubleshooting and problem-solving capabilities.

Aufgaben

• Monitor daily service activity and maintain high levels of service.
• Provide technical support for hardware and software issues.
• Engage with customer staff effectively.

Kenntnisse

Customer service skills

Problem resolution

Knowledge of Microsoft OS

Networking

Active Directory

Fluency in German

Fluency in English

Ausbildung

Relevant IT certifications (A+, CompTIA A+, MCITP, MOS)

Tools

Ticketing software

Microsoft Office & Office 365

PC/Laptop hardware

Networking hardware

Jobbeschreibung

Overview

We are hiring for a Desktop Support Technician in Frankfurt, Germany.

Responsibilities

• Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.

Work Pattern

• 3x days a week

Staffing and Duration

• Staff needed: 2x people
• Duration: 6-12 Months with a high chance for extensions

Skills and Qualifications

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement

• B2/C1 Fluency in German/Deutsche and English (written and verbal)

Equipment Provided

• Systems and equipment, including a PC and phone