IT Support Technician

Fortis Hayes; Celle; On-site; EUR 33,480 - 44,640; Full time

Benefits offered by this job

Equipment provided including PC and phone

Job summary

A leading company in Celle, Germany is seeking professionals for a long-term IT support role. Candidates should have over 24 months of experience, advanced knowledge in computer hardware and software, and a strong background in customer service. This role involves active monitoring of service activity and effective communication with clients.

Qualifications

• Over 24 months of work experience required.
• Familiarity with Active Directory and Exchange.
• Relevant IT certifications are necessary.

Responsibilities

• Monitor daily service activity and maintain high service delivery.
• Ensure candidates can present to customer staff effectively.

Skills

Customer service skills

Problem resolution

Advanced knowledge in computer hardware

Networking

Wireless and VPN configurations

Microsoft Office & Office 365

Education

A+ Certification

CompTIA A+

MCITP

MOS

Job description

Location: Celle, Germany.

Start date:October 1st, 2025.

Work pattern: 3 days a week.

Contract: Long-term on an on-going basis

Skills and Qualifications Required:

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement:

• Fluency in German/Deutsche andEnglish (written and verbal).

Equipment Provided:

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.