IT Support Specialist

BCIC Swiss GmBH; München; In loco; EUR 28.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-site role

Stable ongoing project

Professional and supportive work环境

Opportunity for additional hours based

Potential for long-term engagement

Descrizione del lavoro

Best Connect International Company in Germany is seeking an IT Support Specialist to provide first- and second-level support for customers. The role involves resolving Windows OS, Office, and Cisco Jabber issues, supporting Mac users, and performing hardware repairs on printers and PCs.

The candidate should hold a valid German work permit and be fluent in both German and English. On-site work is required, with potential for extended hours based on performance and project needs.

Competenze

• Must have a valid work permit in Germany.
• Several years of IT experience.
• Fluency in German and English is mandatory.

Mansioni

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Conoscenze

Windows OS

Microsoft Office

Cisco Jabber

Mac OS basics

Printer hardware

Strumenti

Diagnostic tools

Network troubleshooting

Descrizione del lavoro

the company | Best Connect International Company is looking for a (Schudle visit,on-site) "IT Support Specialist" in Germany .

Tasks

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements1.

• Must hold a valid work permit in Germany
• Several years of experience in the IT field
• Local language (German) & English fluency mandatory .

Benefits

• On-site role
• Stable ongoing project
• Professional and supportive work environment
• Opportunity for additional hours based on performance
• Potential for long-term engagement

1st November 2026