IT Support Technician - German speaker

Ubique Systems; Bremerhaven; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading IT services provider in Bremerhaven is looking for an Associate to manage end-user devices and support IT infrastructure. You will ensure effective collaboration through various tools while providing excellent customer service. Good English and German language skills required. This role offers the opportunity to work in a fast-paced IT environment.

Qualifikationen

• Experience with mobile device setup (iOS, Android).
• Solid understanding of change/risk management.
• Strong problem-solving abilities.

Aufgaben

• Setup mobile devices and peripherals.
• Support collaboration tools and video conferencing.
• Perform basic server/network troubleshooting.

Kenntnisse

End-user device proficiency

Wi-Fi/WLAN experience

IT infrastructure familiarity

Customer service mindset

Good communication skills

Presentation abilities

Language skills in English and German

Tools

ITSM tools (e.g. ServiceNow)

Active Directory

Jobbeschreibung

Responsibilities

• Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
• Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
• Basic understanding of warehouse operations and handheld device configuration
• Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
• Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
• Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
• Excellent communication, time management, and collaboration skills across all levels
• Presentation and training abilities for small groups
• Good English and German language skills

Qualifications

• Basic understanding of warehouse operations and handheld device configuration
• Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
• Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
• Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
• Excellent communication, time management, and collaboration skills across all levels
• Presentation and training abilities for small groups
• Good English and German language skills

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Bremerhaven, Bremen, Germany – location information preserved as part of the role description.