Information Technology Field Engineer

TECEZE; Laatzen; On-site; EUR 42,000 - 58,000; Full time

Job summary

Talantir is seeking a Field IT Support specialist in Laatzen, Germany, responsible for end-user computing and deskside support. The role covers OS deployment, hardware troubleshooting, and asset management, engaging with stakeholders and delivering quality IT service.

The position requires strong English communication, experience with ITSM processes, and hands-on hardware familiarity. On-site work in Laatzen, with a 12-month duration and 9-hour shifts.

Qualifications

• 3–4 years of IT service management in end-user computing and deskside support.
• Experience with deployment tools SCCM/Ivanti/Intune.
• OS installation and patch management experience.
• Asset inventory and ITSM process familiarity.
• Proven ability to troubleshoot across LAN/WAN and devices.

Responsibilities

• Manage end-user computing and deskside support operations.
• Deploy software and OS updates using SCCM/Ivanti/Intune.
• Troubleshoot OS issues and hardware components.
• Remote support via RDP/IDRACK/ILO for devices and printers.
• Coordinate with Facilities for non-network devices and room tech.
• Maintain asset inventory and ITSM records; ensure compliance.

Skills

IT Service Management

End User Computing

Deskside support

Customer service

Stakeholder management

Analytical skills

English communication

Remote support

Tools

SCCM

Ivanti

Intune

RDP

IDRACK

ILO

Job description

New Opportunity – Field IT Support/ IT Support

Location: Germany,Laatzen

Duration: 12 Months - extendable

Shift: 9 hours

SOW:

• Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
• High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
• Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.
• Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.
• Network understanding & troubleshooting skills.
• Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
• Experience in OS installation, handling OS related issues and troubleshooting of issues.
• Experience in patches and package installation & troubleshooting.
• Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors.
• Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc.
• Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
• Ability to trouble shoot printer issues and file restorations etc.
• Customer service focused; ability to manage key stakeholders in positive, poised and effective manner.
• Proven experience effectively communicating issues/challenges and solutions to the business.
• Strong understanding and demonstrated experience working within the Managed Service Operation.
• Excellent English communication skills, both written and oral and analytical skills.
• Knowledge and experience with ITIL Service Management Lifecycle framework and processes.
• Analytical and Communication skills.
• Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed.
• Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices.
• Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
• Housekeeping activities such as space reclamation, profiles archivingSoftware installations