IT Support Technician - Franknfurt

Fortis Hayes; Frankfurt; On-site; EUR 36,000 - 48,000; Part time

Job summary

Fortis Hayes seeks an IT Support Technician to deliver desktop support in Frankfurt. The role covers Windows, macOS, printers, and mobile devices, with a 3x days/week work pattern and a duration of 6–12 months. Two positions are available.

Candidates should have over two years of experience, strong hardware/software knowledge, and be able to work with VPNs, AD, and Exchange. The job emphasizes customer service and strict adherence to procedures.

Qualifications

• Over 24 months of work experience in desktop support or similar.
• Advanced knowledge of hardware, software, and Microsoft OS.
• Proficient with printer hardware, networking, VPNs, and ticketing software.
• Familiar with Active Directory, Exchange, Apple OS, and server hardware.
• Strong customer service, problem solving, and adherence to processes.

Responsibilities

• Provide desktop support for staff across Windows, macOS, printers and mobiles.
• Resolve technical issues promptly while following documented processes.
• Monitor daily service activity and maintain high levels of service delivery.
• Coordinate with customer staff and use ticketing software to track issues.

Skills

Desktop support

Windows OS

Printer hardware

Networking

VPN configurations

Office 365

Active Directory

Exchange

Customer service

Tools

Ticketing system

Exchange

Job description

About the job IT Support Technician - Franknfurt

We are hiring for a Desktop Support Technician

Work Pattern: 3x days a week

Staff needed: 2x people

Duration: 6-12 Months with a high chance for extentions.

Skills and Qualifications Required:

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement:

Equipment Provided:

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.