IT Support Technician - Cologne (Köln)

Fortis Hayes; Köln; On-site; Full time

Benefits offered by this job

Systems and equipment provided (PC and phone)

Job summary

A leading IT service provider is seeking candidates for a long-term role based in Cologne, Germany. This position requires advanced knowledge in IT hardware and software, along with fluency in German and English. The ideal candidate will have over 24 months of experience and relevant IT certifications. The role operates on a 3-day work week, ensuring effective service delivery and customer interaction.

Qualifications

• Over 24 months of work experience.
• Strong customer service skills, problem resolution abilities.

Responsibilities

• Ensure candidates can present to customer staff.
• Monitor daily service activity effectively.
• Maintain high levels of service delivery.

Skills

Advanced knowledge in computer hardware

Software applications proficiency

Microsoft OS expertise

Printer hardware knowledge

Networking and VPN configurations

Ticketing software familiarity

Microsoft Office & Office 365

Customer service skills

Education

Relevant IT certifications (A+, CompTIA A+, MCITP, MOS)

Job description

Location: Cologne, Germany.

Start date:October 1st, 2025.

Work pattern: 3 days a week.

Contract: Long-term on an on-going basis

Skills and Qualifications Required:

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement:

• Fluency in German/Deutsche andEnglish (written and verbal).

Equipment Provided:

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.