Help Desk Technician

Sharp Brains Solutions; Frankfurt; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

Sharp Brains Solutions is seeking a Helpdesk Support Technician Level 1 in Frankfurt, Germany. The role involves providing end-to-end technical support for desktop and laptop systems, troubleshooting issues, and managing the lifecycle of devices.

Key responsibilities include administering software installations, delivering support through various tools, and ensuring compliance with IT policies and security protocols. The ideal candidate will be proficient in both German and English at a C1 level.

Qualifications

• C1 level proficiency in German and English.
• Experience with IT support in corporate environments.
• Familiarity with Windows OS and mobile device support.

Responsabilités

• Provide end-to-end technical support for desktop and laptop systems.
• Manage the full lifecycle of desktop devices and perform troubleshooting.
• Administer software installations, updates, and security patching.

Connaissances

Desktop and laptop troubleshooting

Helpdesk support

SCCM

ServiceNow

Active Directory

Basic MAC device handling

Description du poste

Skill Set: Helpdesk Support Technician Level 1

Roll type: FTE

Language: German & English (Both for C1 Level)

Location: Frankfurt, Germany

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.