IT Support Specialist - Jira & Confluence Admin

ISCC System; Köln; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading certification organization in Cologne seeks an IT Support Specialist - Jira & Confluence Admin to provide first-level support and manage Jira and Confluence for their diverse team. Ideal candidates will have a degree in computer science, 2+ years of IT support experience, and strong English and German skills. The position offers a hybrid work setup with extensive training and wellness benefits.

Leistungen

Hybrid work setup

30 vacation days plus additional

Wellness programs

Generous pension scheme

Language classes

Qualifikationen

• At least 2 years of professional experience in IT support roles.
• Strong understanding of ISO 27001 requirements is highly desirable.
• Excellent English (C1) and German (B2) language skills required.

Aufgaben

• Provide 1st Level Support for Office365 and IT services.
• Collaborate with System Administrators for service continuity.
• Maintain support knowledgebase and ISMS in an ISO 27001 environment.

Kenntnisse

Atlassian administration

IT support

Service-oriented mindset

Communication skills

Intercultural competence

Ausbildung

University degree in computer science or related field

Tools

Jira

Confluence

Office365

Jobbeschreibung

Your tasks

ISCC International Sustainability and Carbon Certification is one of the leading certification systems for sustainability traceability and the reduction of greenhouse gas emissions. Our activities and impact are expanding and our teams are growing exponentially since the last 2 years. This is why the IT & Technology team of experts are looking forward to welcome you as IT Support Specialist - Jira & Confluence Admin at ISCC headquarters in Cologne.

The IT Support Specialist - Jira & Confluence Admin has the objective to increase capacities for service desk Jira and Confluence administration for all sister companies, provide first level support to internal users, help onboarding and offboarding, and collaborate with the colleagues responsible for IT infrastructure.

If you are an IT professional passionate about sustainability and would like to join our highly motivated and diverse teams to make a difference we are looking forward to your application!

Your main duties

• As a team member and in collaboration with our IT Support Specialist - Service Desk & Documentation, assume responsibility for:
• 1st Level Support for Office365
• IT Service Desk
• Inventory and Asset Logging
• Device Configuration
• MDM (Jamf)
• Jira and Confluence (Cloud)
• User Management and Maintenance — Collaborate closely with System Administrators and Knowledge Manager & Data Analyst to ensure continuity and quality of service
• Additional duties — Within the team, assist and collaborate on keeping the support knowledgebase and ISMS up-to-date in an ISO 27001 environment

Your profile

• University degree in computer science, computer engineering, or another transferable area
• At least 2 years of professional experience
• Proven track record in IT support roles and Atlassian administration tasks
• Strong understanding of ISO 27001 requirements is highly desirable
• Excellent English language skills (C1 - written and spoken)
• Very good German language skills (min. B2 - written and spoken)
• Very good ability to explain and transfer knowledge
• Very good intercultural competence
• Excellent service-oriented mindset and ability to take initiative
• Excellent communication skills

Why us

We are an international and diverse team of passionate and experienced experts joining forces for a sustainable future! We believe that our team is our core asset and we support our people as best we can.

To help you build your future and thrive with us we offer :

Great Team Environment

• Various team events throughout the year (Celebrating Diversity, Summer Team Event, Christmas Party)
• Close collaboration with our sister companies Meo Carbon Solutions GmbH, GRAS Global Risk Assessment Services, 4C Services and ClimatePal, giving you even more development opportunities

Individual learning and development plan

• Professional onboarding to help you have an ideal start with us
• Frequently feedback sessions to ensure a high quality of communication and mutual reflection
• Many free language classes
• Access to several technical specific as well as training courses
• The opportunity to work independently and shape processes
• We promote from within!

Work-Life Balance

• Hybrid set-up
• 4 weeks remote work at a place of choice (after probation)
• Flexible working hours and trust based working time
• 30 vacation days and 3 additional vacation days (Christmas Eve, New Year’s Eve, Carnival Monday)
• Sabbatical options

Financial benefits

• A generous pension scheme (bAV) in line with our sustainability values
• JobTicket / Deutschlandticket
• Annual bonus scheme based on performance

Wellness Programs

• Subsidized Urban Sports Club
• Active Break scheme with weekly Yoga sessions
• Health weeks promoting healthy habits in personal and professional life

Ready to join our team

Then we would be happy to hear from you soon! Please apply via the button below with a meaningful cover letter, CV and any relevant certificates.

We are looking forward to your application and hope to welcome you in our team soon!

We are a company with equal opportunities for everyone and encourage applications from all suitably qualified candidates regardless of age, race, gender, or any other criteria that is not a professional qualification for an open position.

About us

ISCC International Sustainability and Carbon Certification is a globally applicable and leading certification system designed to enhance traceable sustainable, deforestation-free and climate-friendly supply chains. ISCC certifications are widely recognised and cover sustainable agricultural biomass, biogenic wastes and residues, non-biological renewable materials and recycled carbon-based materials. The development and implementation of different certification standards is ISCC’s tool to promote its mission to mitigate climate change and bring more traceability into global markets and supply chains.

To date ISCC holds more than 11,300 valid certificates in 129 countries.

Our close-knit team of dedicated, supportive and highly motivated professionals at ISCC come from a variety of backgrounds which contributes to the diverse and dynamic work environment. We all work together with a shared enthusiasm for sustainability and a common objective. We look forward to having you join our team at the ISCC headquarters in Cologne if you think we are a good fit for you.

Required Experience: Unclear Seniority

Key Skills: Fund Management, Corporate Sales, HR Recruitment, Linux, Airlines

Employment Type: Full-Time

Experience: years

Vacancy: 1