IT Support Lead (mfd)

SIXT; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global mobility service provider is looking for a Team Lead Onsite Support in Munich. The role involves leading the Tech Stop team, providing technical support, developing efficient processes, and managing incidents. Candidates should have an apprenticeship in IT, leadership experience, and strong communication skills in German and English. This position offers flexibility, attractive benefits, and a motivating work atmosphere.

Leistungen

Discounts on vehicle leasing offers

Monthly mobility allowance

Contribution to retirement plan

Access to a modern gym

30 days of vacation

Volunteering day per year

Qualifikationen

• Completed an apprenticeship in IT with several years of work experience in systems integration.
• Leadership and project management experience.
• Analytical thinking and a solution-oriented approach.
• High adaptability to new processes and technologies.
• Excellent communication skills in German and English.

Aufgaben

• Lead and coordinate the Tech Stop team at headquarters.
• Provide technical and on-site support for end users, including VIPs.
• Develop, standardize, and document support processes.
• Identify and analyze structural problems and coordinate solutions.
• Manage incidents and escalations.

Kenntnisse

Technical support

Leadership

Analytical thinking

Project management

Excellent communication in German

Excellent communication in English

Ausbildung

Completed apprenticeship in IT

Tools

ServiceNow

Jira

Confluence

Jobbeschreibung

As the Team Lead Onsite Support (m / f / d) you are the central point of contact for daily operations developing processes and ensuring optimal support for our internal customers from end users to VIPs. If you like to shape the best work experience for our internal users apply now!

YOUR ROLE AT SIXT

• You lead and coordinate our Tech Stop team at our headquarters in Pullach
• With your team you provide technical support in daily operations as well as on-site support for end users including VIP support
• You develop standardize and document efficient support processes
• You identify and analyze structural problems and coordinate with departments to find solutions
• You manage incidents and escalations

YOUR SKILLS MATTER

• Experience: You successfully completed an apprenticeship in IT and gained several years of work experience such as in systems integration
• Leadership: In addition you bring leadership as well as project management experience
• Solution-Orientation: Analytical thinking and a solution-oriented approach are a matter of course for you
• Adaptability: You show high adaptability to new processes, technologies and challenges
• Tools: Experience with ITSM tools like ServiceNow, Jira and Confluence is a plus
• Communication: You have excellent communication skills in German and English with confidence in interacting with management and stakeholders

WHAT WE OFFER

• Extra benefits: Enjoy discounts on SIXT rent share ride and SIXT attractive vehicle leasing offers and exclusive deals with partners for travel tech fashion and more
• Mobility boost: We support you with a monthly mobility allowance of 20 per month for even more freedom
• Future security: We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Feel-good atmosphere: Stay active with our modern SIXT gym various leisure activities like the gaming area or the SIXT choir and enjoy our high-quality employee restaurant
• Flexibility: Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back: Take one day each year to volunteer at a charitable organization dedicated to supporting children

Additional Information :

About us : We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work : No

Employment Type : Full-time