IT Support Engineer Inhouse (all genders)

Arineo Group; Göttingen; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading IT service provider in Göttingen is looking for a full-time IT Support Specialist to ensure seamless technology operations for colleagues. The role involves supporting users both onsite and remotely, managing user accounts, and resolving technical challenges. Ideal candidates will have training in IT, knowledge of Microsoft 365 and Atlassian tools, and strong communication skills. Fluency in German and good English are required. Join a dedicated team focused on creating a positive work environment.

Qualifikationen

• Training in the IT field or comparable qualification; initial practical experience in IT support is an advantage.
• Knowledge of Microsoft 365 and Atlassian tools.
• Structured, reliable and self-organised way of working – even when dealing with several tasks at once.
• High service orientation, strong communication skills and enjoyment of teamwork.
• Motivation and willingness to learn in order to familiarize yourself with new topics.

Aufgaben

• Support colleagues on-site and remotely within service hours.
• Process 1st and 2nd level support tickets and resolve technical challenges.
• Manage user accounts, licenses, and onboarding/offboarding in cloud environments.
• Support hardware lifecycle of notebooks and smartphones.
• Forward complex enquiries to the right contacts and work closely with the team.
• Support IT projects and automation of internal IT processes.

Kenntnisse

IT support

Microsoft 365

Atlassian tools

Communication skills

Self-organization

Teamwork

German (very good)

English (good)

Ausbildung

Training in IT (e.g., IT specialist for system integration)

Tools

Microsoft 365

Atlassian tools (Jira, Confluence)

Jobbeschreibung

Type of Employment

Fulltime

Possible offices

• Göttingen

Start date

Available by arrangement

Your mission

You are the person who ensures that everything runs smoothly for us – and that colleagues can concentrate on their work instead of IT problems. With your support, you ensure security, peace of mind and a really good working atmosphere. We work with a modern cloud stack based on Microsoft 365, Azure, Dynamics 365 and Atlassian tools – on the latest hardware from Dell, Lenovo and Apple.

• Supporting colleagues on site and remotely – within our service hours from 8 a.m. to 5 p.m.
• Processing 1st and 2nd level support tickets and quickly resolving technical challenges
• Managing user accounts, licences and onboarding/offboarding in our cloud environments
• Supporting the hardware lifecycle of notebooks, smartphones and peripherals (procurement, inventory, troubleshooting, returns)
• Forwarding more complex enquiries to the right contact persons and working closely with the team
• Supporting IT projects and the automation of internal IT processes
• Opportunity to take on additional responsibility in the service desk or in projects – depending on your interests and strengths

Your profile

• Training in the IT field (e.g. IT specialist for system integration) or comparable qualification; initial practical experience in IT support is an advantage
• Knowledge of Microsoft 365 (Entra, Intune, Exchange, Teams, Office) and Atlassian tools (Jira Service Management, Confluence)
• Structured, reliable and self-organised way of working – even when dealing with several tasks at once
• High service orientation, strong communication skills and enjoyment of teamwork
• Motivation and willingness to learn in order to familiarise yourself with new topics and actively contribute to the success of the company
• Very good German and good English skills
• Willingness to work with the team to cover our service hours at the Göttingen location

Apply now