IT Support Coordinator

Odyssey Hotel Group; Düsseldorf; Vor Ort; EUR 45.000 - 55.000; Vollzeit

Zusammenfassung

A leading hotel group in Düsseldorf is seeking an IT Support Coordinator to enhance IT systems across their hotels. This role involves providing support, managing incidents, and participating in innovative projects such as AI integration. Ideal candidates have a degree in IT or Computer Science, strong problem-solving skills, and a passion for travel. Attractive benefits and opportunities for personal development are offered.

Leistungen

Attractive benefits package

Employee discounts at over 8000 hotels

Access to personal well-being support

Opportunity for personal development

Qualifikationen

• A degree in Information Technology, Computer Science, or a related field.
• Strong problem-solving skills and ability to work under pressure.
• Knowledge of Windows Server, Azure, PMS / POS software (preferred), and ticketing systems.
• Excellent communication skills and a team-oriented mindset.
• A passion for travel and willingness to work flexible hours.
• Previous experience in the hospitality sector is a plus.
• B2 level in English (Dutch and / or German is a plus).

Aufgaben

• Provide technical support and troubleshooting for hotel and headquarter staff.
• Manage and resolve IT incidents efficiently.
• Monitor hardware, software, and system performance metrics.
• Collaborate with the IT team to optimize service levels.
• Participate in innovative projects including AI integration.
• Ensure the security and integrity of IT systems.

Kenntnisse

Technical support

Problem-solving

Communication

Team collaboration

Ausbildung

Degree in Information Technology or Computer Science

Tools

Windows Server

Azure

PMS/POS software

Ticketing systems

Jobbeschreibung

Overview

WOULD YOU LIKE TO BE PART OF A FAST - GROWING ORGANISATION?

JOIN US AS IT SUPPORT COORDINATOR AT ODYSSEY HOTEL GROUP

ABOUT ODYSSEY

We\'re The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott\'s Autograph collection. Powered by over 700 employees and supported by ActivumSG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious, and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we\'ll be a good fit. We pride ourselves with a collaborative mindset.

THE POSITION

We are looking for a motivated IT Support Coordinator to join our dynamic team. In this role, you will play a crucial part in maintaining and improving our IT systems, ensuring smooth operations across our hotels.

Odyssey Hotel Group is rapidly expanding, and this means plenty of opportunities to optimize and innovate. AI, cloud migration, and automation in ERP, POS / PMS, and CRM tools are just some of the exciting areas where you can make an impact. If you are a tech-savvy professional looking to grow in the hospitality sector, this is your chance!

Responsibilities

• Provide technical support and troubleshooting for hotel and headquarter staff.
• Manage and resolve IT incidents efficiently to ensure minimal disruption to operations.
• Monitor hardware, software, and system performance metrics.
• Collaborate with the IT team to optimize service levels and incident management processes.
• Participate in innovative projects, including AI integration and cloud migration.
• Ensure the security and integrity of IT systems and data.

What you will bring

• A degree in Information Technology, Computer Science, or a related field.
• Strong problem-solving skills and ability to work under pressure.
• Knowledge of Windows Server, Azure, PMS / POS software (preferred), and ticketing systems.
• Excellent communication skills and a team-oriented mindset.
• A passion for travel and willingness to work flexible hours.
• Previous experience in the hospitality sector is a plus.
• B2 level in English (Dutch and / or German is a plus).

Why this role at ODYSSEY

• Attractive benefits package.
• Employee discount rates in more than 8000 hotels, for you and your family.
• Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters.
• Access to diverse resources through Alleo for personal well-being support.
• Room for your ideas and creativity - your vision is important to us.
• Working from beautiful locations.
• Working in a dynamic and expanding work environment where no day is the same.
• A culture where great colleagues become true friends.
• Diversity in the work and tasks and getting involved in projects.
• The chance to work with a dynamic and innovative team in a leading hospitality company.