IT Support Analyst (f/m/d) - onsite

NTT DATA, Inc.; München; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A global technology services leader is looking for an IT Support Analyst in Munich-Obersendling. This role involves providing exceptional support for Windows and Mac systems, assisting users with IT issues, and maintaining local area networks. Candidates should have an Associate's Degree in Computer Science or a technical certification, along with 2–3 years of IT support experience. Fluency in German and English is required, as this role primarily operates in German.

Qualifikationen

• 2–3 years of IT support experience is ideal.
• Experience in troubleshooting and upgrading hardware and software.
• Knowledge of mobile device configuration and deployment.

Aufgaben

• Provide desktop and laptop support for Windows & Mac systems.
• Assist users in solving IT problems using available tools.
• Use ServiceNow ticketing system for ticket triaging.

Kenntnisse

Troubleshooting Windows 7/10

IT problem-solving

Fluent in German

Fluent in English

Hardware installation

Ausbildung

Associate's Degree in Computer Science

Technical institute degree/certificate

Tools

ServiceNow

Symantec

SCCM

BitLocker

Jobbeschreibung

Overview

NTT DATA is looking for an IT Support Analyst (f/m/d) onsite in Munich-Obersendling for our growing team in Germany. The IT Support Analyst is responsible for providing exceptional field service support to our clients, with strong written and oral communication and thorough problem documentation. The role includes troubleshooting and configuring Windows and iOS devices for end users, and the ability to lift/move/set up computer equipment.

Responsibilities

• Provide desktop and laptop support for Windows & Mac systems
• Assist users in solving IT problems using available hardware and software tools
• Support, install, and maintain local area networks, operating systems, software, and related IT peripherals
• Install and support hardware and software components for user groups, perform preventive maintenance, and test equipment
• Evaluate system configuration and software to ensure effective use of hardware resources
• Provide positive customer experiences when working with users
• Use ServiceNow ticketing system daily to triage tickets, escalations, issues, etc.

Technical Skills

• Experience troubleshooting, installing, and upgrading in a Windows 7/Windows 10 enterprise environment; Mac OSX experience is a plus
• New system deployment (setup, imaging, software installation, data migration)
• Resolve hardware driver conflicts, user profile issues, and OS errors (Mac OSX and Windows 7/10)
• Symantec, SCCM, and BitLocker encryption troubleshooting
• Printer configurations (local and networked)
• Software installations; conference/meeting support and troubleshooting of client-approved meeting software
• Remote access support
• Mobile device configuration and deployment (iOS/Android)
• Knowledge Base Article management: proofreading, revision requests, and content comprehension accountability
• Process security requests involving malware and vulnerability investigations
• Other IT service-desk tasks as needed within contract scope
• Fluent German and English required (main working language: German)

Education

• Associate’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or related field (or equivalent work experience)
• Working knowledge of basic hardware and software products and diagnostic/problem solving
• Ideally 2–3 years of IT support experience

Work Hours and Location

Monday–Friday (daytime) on client site in Munich-Obersendling.

About NTT DATA

NTT DATA is a global technology services leader with a broad portfolio including AI, digital infrastructure, cloud, security, data centers and application services. We hire locally where possible and may require in-office attendance based on client needs. NTT DATA is an equal opportunity employer.

EEO/Accessibility and Contact

NTT DATA is committed to accessibility and equal opportunity. For accommodation requests or questions about the application process, contact us through the official channels. Pay transparency and EEO information are available on our site as applicable.