IT Desktop Support- Düsseldorf, Germany (Dispatch / On Demand Request).

Axiom Technologies; Düsseldorf; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading global IT services provider in Düsseldorf is seeking an IT Support Technician to provide first- and second-level support, troubleshoot devices, and maintain user workstations. The ideal candidate has a bachelor's degree in a relevant field and at least one year of experience in a tech support role. Familiarity with ticketing systems and excellent communication skills are essential. This position may require on-site support and a flexible schedule.

Qualifikationen

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS and Office 365.
• Familiarity with networking concepts.

Aufgaben

• Provide first- and second-level support for IT devices.
• Respond to service requests via multiple channels.
• Troubleshoot hardware and software issues.

Kenntnisse

Desktop support

Troubleshooting

Communication

Problem-solving

Ausbildung

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Jobbeschreibung

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

Overview

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows / macOS / Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding / offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified : Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions

• On-site support may be required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @