IT Business Process Inhouse Consultant – Customer Services / Plant Maintenance (d / f / m)

Shaw Daniels Solutions; Remote; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading consultancy firm is searching for an experienced IT Business Process Inhouse Consultant focused on Customer Services and Plant Maintenance. This remote position involves collaborating with stakeholders to enhance and modernize business processes, especially in preparation for S/4HANA transition. Ideal candidates will have extensive SAP CS and/or PM expertise, along with strong German and English skills. Additionally, the role offers competitive salary, flexible working hours, and opportunities for professional growth.

Leistungen

Competitive salary including bonus

30 days of vacation

Flexible and family-friendly working time models

Opportunities for professional growth

Open corporate culture

Corporate benefits and health programs

Qualifikationen

• Several years of professional experience with SAP CS and/or PM customising expertise.
• Additional process knowledge in Sales (SD), Logistics, or Production.
• SAP certifications are a plus.

Aufgaben

• Advise business departments on enhancing Customer Service and Plant Maintenance processes.
• Develop solution concepts based on SAP standard functionality.
• Lead and coordinate international SAP CS/PM projects.
• Manage internal and external project resources.
• Maintain system and process documentation.

Kenntnisse

SAP Customer Service (CS)

SAP Plant Maintenance (PM)

Business process optimisation

Project management

German (C2)

English (B2/C1)

Ausbildung

Degree in business administration or business informatics

Jobbeschreibung

IT Business Process Inhouse Consultant – Customer Services / Plant Maintenance (d / f / m)

Location: Fully Remote

Our Clients

They are looking for an experienced IT Business Process Consultant with deep expertise in SAP Customer Service (CS) and / or SAP Plant Maintenance (PM). Candidates should come ideally from large production companies with well-established Customer Service / After Sales / Plant Maintenance process landscapes.

Summary

In this role, you will collaborate closely with business stakeholders to map, improve, and modernise business processes—particularly in preparation for the transition to S / 4HANA. A key focus will be the global redesign and harmonisation of Customer Service (CS) and Plant Maintenance (PM) processes.

Key Responsibilities

• Advise and support business departments and key users in enhancing and optimising end-to-end Customer Service and Plant Maintenance processes
• Analyse business requirements and service notifications, develop solution concepts, and configure tools and processes based on SAP standard functionality, SAP add-ons, and the company’s-specific enhancements
• Lead and coordinate international SAP CS / PM projects
• Manage and oversee internal and external resources for projects, change requests, and ongoing support activities
• Develop and maintain system and process documentation

Qualifications

• Degree in business administration, business informatics, or a comparable field
• Several years of professional experience with in-depth SAP CS and / or PM customising expertise
• Additional process knowledge in Sales (SD), Logistics, or Production is an advantage
• SAP certifications are a plus
• Excellent German skills (C2) and strong English proficiency (B2 / C1)

Benefits

• Competitive salary including bonus, plus 30 days of vacation
• Flexible and family-friendly working time models, including remote work options
• Opportunities for professional and personal growth through the companies Academy and external training
• An open corporate culture, regular team events, and a modern international work environment
• Corporate benefits, job bike options, health programs, and more