IoT Engineer

L.E.A.SE. S.A.; Biesdorf; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A technology company is seeking an IoT Engineer to serve as a point of contact for user requests and technical issues. You will work closely with both administrative users and drivers, focusing on OBC components and manage escalated issues. Ideal candidates will hold an IT or Industrial Engineering degree and possess strong analytical skills. Fluency in English and French is required, with technical programming skills considered advantageous. This is a permanent position based in Luxembourg.

Qualifikationen

• IT or Industrial Engineer.
• Strong problem solving and analytical skills.
• Experience in OBC / IoT / M2M is a plus.
• Fluent in English and French; German is advantageous.

Aufgaben

• Act as contact for user requests related to OBC components.
• Escalate unresolved issues to Level 3 and track their resolution.
• Document resolution procedures for Level 1 team.
• Participate in R&D initiatives and manage technical projects.
• Train users and solve escalated issues.

Kenntnisse

Pragmatic and analytical skills

Problem solving skills

Team player

Fluent in English and French

Technical skills in programming (Python, JavaScript, SQL)

Ausbildung

IT or Industrial Engineering degree

Jobbeschreibung

IoT Engineer

Références : IoT / Eng / 4923

Function

• Be one of the point of contact for user’s requests, incidents or questions (administrative users and drivers) with a focus on the OBC components : telecom, Hardware, MDM [1] , applications…
• Determine proper escalation for problems he cannot solve, sets priority
• Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
• Raises unsolved issue to Level 3, track and follow-up their resolution internally or with external partners
• Ensures documentation is up-to-date
• Participates and / or manages technical evolutions and projects
• Participates to R&D initiatives, elaborates Proof Of Concept with external suppliers to identify and implement new solutions
• Solves issues in his domain when escalated by Level 1; log all request / incident updates in the ticketing tool
• Train users

Profile

• IT or Industrial Engineer
• Pragmatic, analytical and problem solving skills
• A strong team player able to work with external providers, to communicate with technical and non-technical stakeholders
• Curious and creative, autonomous and dynamic
• Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies
• Technical skills and first experience in OBC / IoT / M2M considered as an asset
• Fluent in English and French (German are a plus)
• Technical skills in programming is a real plus (python, javascript, SQL, …)

Additional information

• Start : ASAP
• Contract : Permanent
• Work Place : Rodange, Luxembourg