Inside Sales Specialist DACH - Focus on Retention (all genders)

TeamViewer; Göppingen; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading software company in Göppingen is looking for a Sales Retention Specialist to join their EMEA Retention Team. This role focuses on enhancing customer relationships and driving retention in the German-speaking market. Ideal candidates should have experience in sales and a customer-centric approach. The company offers competitive compensation, flexible working options, and an inclusive work environment.

Leistungen

Company achievement bonus

Private pension plan contributions

Public transport friendly offices

Access to corporate benefits

Regular team events

Work from abroad program

Qualifikationen

• 1-2 years of experience in sales or customer service with a focus on renewals.
• Strong communication skills and positive attitude.
• Customer-centric and results-oriented approach.

Aufgaben

• Execute the renewal process to ensure ARR retention.
• Identify customer opportunities and risks.
• Build relationships with customers via phone and email.

Kenntnisse

Sales experience

Customer retention

Fluency in German

Fluency in English

Ausbildung

Degree in Business or Marketing

Jobbeschreibung

Responsibilities

Are you ambitious, sales-driven and you love building relationships with a diverse range of customers? Then join our Retention Team-EMEA and help growing and retaining our customer base in the German-speaking region by having technical knowledge about our products.

• Execute the renewal process to ensure ARR is retained or expanded
• Identify opportunity and customer level risk and coordinate the mitigation
• Collaborate cross-functionally to provide exceptional customer experiences, building trust and credibility both internally and externally
• Establish business relationships with TeamViewer customers via telephone and e-mail
• Discover cross and up-sell opportunities with the existing customer base
• Monitor and report on market and competitor trends, providing relevant feedback from the customers to improve internal processes and customer loyalty

Requirements

• University or college degree in the field of Business, Marketing, or something similar is great, but not a dealbreaker
• 1-2 years of experience in sales, customer retention or customer service, ideally with a focus on renewals
• Ideally experience in the IT environment with SaaS knowledge
• Strong communication skills, positive attitude and enjoy working in an international team
• Customer-centric and results-oriented approach, demonstrating a willingness to go the extra mile
• Fluency in German and English is mandatory, further languages are a plus

What we offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus, company stocks and regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up byTeamViewer
• Public transport friendly offices
• Option to lease an e-bike or use one of electric cars
• Special terms for local gyms
• Access toCorporateBenefitsplatformwith many discounts
• Regular Team events and company-wide celebrations
• Open door policy , no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time withhome office option
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!