Information Technology Service Management Consultant

Adaptavist; Düsseldorf; Remote; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A global technology consultancy is seeking an ITSM Technical Consultant to craft service solutions using Jira Service Management. The ideal candidate will collaborate with clients to analyze needs and implement tailored solutions. You will work independently to enhance customer relationships and drive successful project deliveries. Proficiency in German and English is essential. The role offers a flexible remote-first working environment.

Leistungen

Flexible working hours

Diverse and inclusive culture

Career growth opportunities

Qualifikationen

• Experience consulting with a focus on the Atlassian toolset.
• Ability to lead engagements and deliver high-quality solutions.
• Understanding of ITIL and its application in ITSM and ESM.

Aufgaben

• Collaborate with clients to analyze requirements and propose tailored solutions.
• Configure Atlassian solutions including workflows and automation.
• Implement ITIL processes such as incident and change management.

Kenntnisse

Consulting

German Proficiency

English Proficiency

Relationship Management

Communication

Tools

Jira Service Management

Opsgenie

REST APIs

Jobbeschreibung

Overview

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Ah

We make change happen. From anywhere

What we offer

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits

About the role

The role

Picture yourself as the architect who makes IT sing. As our ITSM Technical Consultant, you will craft smart service solutions with Jira Service Management, Assets, Assets Data Manager and Opsgenie, then branch out to fresh platforms as we grow.

Your week swings between discovery calls, whiteboard brainstorming and deep configuration sessions. One moment you sketch an integration that shaves hours off every ticket, the next you draft a proposal that wins the client’s trust before the project even kicks off.

You steer each engagement from first hello to final success meeting, build honest relationships, and spot chances to fine-tune our own playbook so tomorrow’s work is sharper than today’s. If you crave autonomy, variety and the thrill of turning messy processes into smooth flows, this is your playground.

What you’ll be doing

ESM / ITSM Solution

• Consultancy
• Collaborate with clients to gather and analyze requirements, leveraging expertise in ITSM and Atlassian products to propose tailored solutions. Act as a trusted advisor to customers, providing guidance on ITSM and ESM best practices using the IL framework.
• Develop high-level architecture and implement the best delivery approaches, adapting solutions when necessary to best fit the client’s needs.
• Configure advanced technical solutions to meet specific client requirements or complex processes such as Assets Management, System integrations, task automations.
• Support the development of the practice through internal initiatives, upskilling, and expanding expertise into emerging products such as ServiceNow.
• Support pre-sales activities by defining scope, providing estimates, and contributing to high-level solution design. Travel to client sites as necessary for key meetings and/or events.

Solution Implementation and Delivery

• Configure Atlassian solutions, including portals, request types, workflows, automation, asset schemas, and API connectors.
• Implement core ITIL processes such as service requests, incident management, change management, and problem management.
• Implement more advanced ITSM systems, focusing on asset management or event and incident management using tools like Opsgenie and Assets. Integrate Atlassian products with other systems via REST APIs.
• Occasionally manage migrations as part of broader implementation projects.

Essential

• German and English proficient is a must. Proven experience in consulting with a strong focus on the Atlassian toolset. Ability to autonomously lead engagements, drive customer relationships, and deliver high-quality solutions.
• Ability to adapt to evolving business and technology landscapes, embracing new tools and practices as the role progresses. Knowledge of ITIL and its application in ITSM and ESM. Ability to effectively communicate with stakeholders and present solutions.
• Experience supporting pre-sales, particularly in the early stages of the sales cycle and in fixed-price packaged offerings. Ability to thrive in a consulting environment, contributing to business development, securing contracts, and ensuring billability through efficient time management. An ability to think innovatively and creatively to develop innovative solutions and new offerings. Team player and strong collaboration skills.

Desirable

• Experience with web integration using REST APIs. Scripting experience with a language like Groovy or Python. Pre-sales experience. Experience with requirements gathering and analysis. Experience within a fast-paced, fast-growth tech startup environment. Understanding of non-functional requirements for application scalability, availability, and security.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that’s listed just yet.

Drop us your application, we’d love to hear from you!

What to expect

We have published some support on interviewing with The Adaptavist Group to try to alleviate any pre-interview anxieties. Here, you’ll find information to help you prepare and ease an interview at TAG. You can read them here.

Equal opportunities for everyone

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Check out our WORK180 page. Check out our Flexa page. We look forward to your application!