Information Technology Help Desk Support

TECEZE; Feucht; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading IT service company in Bayern is seeking a skilled Desktop Support Specialist to provide hands-on technical support across multiple client sites. Ideal candidates will have 3–4 years of experience in IT Service Management, specializing in End User Computing and Deskside Support. Responsibilities include managing IT operations, troubleshooting issues, and delivering excellent customer service. Strong proficiency in SCCM, networking knowledge, and customer service skills are essential. Candidates available on short notice are preferred.

Qualifikationen

• 3–4 years of experience in Desktop Support / EUC / IT Service Management.
• Strong understanding of desktop technologies and infrastructure components.
• Solid networking knowledge and troubleshooting skills.

Aufgaben

• Provide end-user and deskside IT support services.
• Troubleshoot hardware and software issues effectively.
• Manage IT Service Management operations related to EUC.

Kenntnisse

Desktop Support

End User Computing

Customer Service

SCCM

Networking Knowledge

Tools

Windows OS

Ivanti

Intune

Jobbeschreibung

Overview

Greetings from Teceze! We are seeking a skilled Desktop Support Specialist with 3–4 years of experience in IT Service Management operations, specializing in End User Computing (EUC) and Deskside Support. The ideal candidate will provide hands-on technical support, ensure smooth IT operations, and deliver excellent customer service across multiple client sites

Job Title: Desktop IT Support Engineer (Multiple Openings)

Location

• Asbach-Baeumenheim, Germany
• Feucht, Germany
• Hohenmaelsen, Germany
• Marktoberdorf, Germany

Location: Onsite

Work Mode: Onsite

Full Time

Key Responsibilities

• Provide end-user and deskside IT support services
• Manage IT Service Management operations related to EUC
• Troubleshoot hardware and software issues effectively
• Install, configure, and troubleshoot operating systems
• Deploy software using SCCM, Ivanti, and Intune
• Perform patching and package installations
• Maintain systems with latest antivirus, Windows updates, and feature packs
• Support conference room and collaboration devices including:
• Polycom, Cisco, StarLeaf phones
• Touchpads, monitors, cameras
• Microsoft Teams-based meeting rooms
• Coordinate with Facilities teams for non-network devices (CCTV, sensors, etc.)
• Provide remote troubleshooting using RDP, iDRAC, ILO, and IP phones
• Support printers, peripherals, and file restorations

Hardware & Asset Management

• Assemble and reseat components (RAM, SSDs, screens, WLAN cards, keyboards, motherboards)
• Perform system recalibration and internal/external hardware sanitization
• Manage asset inventory and laptop lifecycle (imaging, allocation, reclamation, de-allocation)
• Maintain accurate records in ITSM platforms
• Manage mobile devices and peripherals (docking stations, monitors, cables, etc.)
• Perform housekeeping tasks including space reclamation and profile archiving

Apple Environment Support

• iMac and Apple laptop setup, configuration, and troubleshooting
• Software installations in corporate Mac environments

Required Skills & Experience

• 3–4 years of experience in Desktop Support / EUC / IT Service Management
• Strong understanding of desktop technologies and infrastructure components
• Solid networking knowledge and troubleshooting skills
• Experience with SCCM, Ivanti, Intune
• Proficiency in Windows OS installation and troubleshooting
• Experience with patching and software deployment tools
• Familiarity with ITIL Service Management Lifecycle processes
• Strong asset management experience

Soft Skills

• Excellent customer service and stakeholder management skills
• Strong communication abilities (written and verbal English)
• Analytical and problem-solving mindset
• Ability to operate effectively in a managed services environment

Immediate joiners or candidates available on short notice are highly preferred.

If you meet the above requirements and are interested in this opportunity, we encourage you to apply or share your profile for further discussion. Please share your resume directly to:

Email: [e-mail]