Implementation Analyst, Services

Hexagon AB; Garching bei München; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology company in Garching bei München seeks individuals for a hybrid position focused on installing and customizing technical solutions. Responsibilities include managing client interactions, troubleshooting systems, and documenting processes. Candidates should have a technical degree and IT skills in Microsoft systems and scripting languages like PowerShell. This role provides opportunities for direct client engagement and project support, with contributions to product and process improvement.

Qualifikationen

• Completed a technical university degree in relevant fields.
• Professional experience in project work with network information systems.
• Familiarity with the energy industry is a plus.
• Good IT skills regarding Microsoft operating systems.
• Proficiency in scripting languages like MS PowerShell or Perl.

Aufgaben

• Set up/install, configure, and customize technical solutions for clients.
• Manage initial access and data transfer with clients.
• Test and troubleshoot installed systems for functionality.
• Document technical issues for escalation to teams.
• Contribute feedback based on client experiences.

Kenntnisse

Client management

Technical troubleshooting

Process documentation

Feedback analysis

Data mapping

Ausbildung

Technical degree (geoinformatics, computer science, IT, surveying)

Tools

Microsoft IIS

Active Directory

MS PowerShell

Perl

Jobbeschreibung

Workplace Type: Hybrid

Business Unit: ALI

Responsibilities

In this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client’s purchased or outsourced technology and business outcome solutions. Individuals in this position are mentored by more experienced colleagues.

• Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.
• Tests and troubleshoots functionality of installed systems.
• Identifies and documents technical issues to be escalated to product and system integration teams for resolution.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.
• May work directly with clients on-site or provide project support remotely.
• May work on pre-sales activities.
• Accurately document support activities to solve problem, maintaining knowledge base updated.
• Regularly interacts with solution development, global team support and product ownership teams to investigate problems, discuss design issues, and provide customer feedback.
• Actively seek feedback from clients and internal stakeholders to identify opportunities for improvement.
• Contribute to the enhancement of our software solution by providing valuable insights from a customer support perspective.

Education / Qualifications

• You have completed a technical (university) degree (e.g., in geoinformatics, computer science, information technology, or surveying).
• You have gained professional experience in project work in the field of network information systems or geographic information systems
• Experience in the energy industry is also advantageous for this role.
• You possess good IT skills in the area of Microsoft operating systems, especially in the configuration/administration of IIS, Active Directory, Group Policies, as well as in the network field.
• You are proficient in scripting languages like MS PowerShell or Perl.