Hybrid Customer Service Representative (m/f/d) with Polish

IT-Systemhaus der Bundesagentur für Arbeit; Berlin; Hybrid; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A customer service provider is seeking a Hybrid Customer Service Representative (m/f/d) in Berlin. The role requires fluency in Polish and English, focusing on supporting customers while providing a flexible work environment. Candidates should be communicative and open to challenges. Key responsibilities include assisting customers through phone and email, resolving issues, and building customer relationships. The position offers a dynamic office experience combined with remote work, excellent career opportunities, and inclusive employee benefits.

Leistungen

Shopping discounts

Health and wellness programs

Company pension plan

Opportunity for internal promotion

27-31 vacation days based on service

Qualifikationen

• Fluency in Polish and English is mandatory.
• Previous contact center experience preferred.
• Ability to handle queries effectively.

Aufgaben

• Support Polish-speaking customers via phone and email.
• Resolve customer complaints efficiently.
• Build relationships with new and existing customers.

Kenntnisse

Fluency in Polish

Fluency in English (C2-level)

Experience in customer service

Teamwork abilities

Empathetic personality

Flexibility

Jobbeschreibung

Hybrid Customer Service Representative (m/f/d) with Polish

Arbeitsort

Berlin

Beginn

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Are you looking for an exciting job that offers you both the flexibility of working from home and the dynamism of an office environment? We are looking for motivated and communicative Polish-speaking Customer Service Representatives (m/f/d) to support our customer service team for RAISIN. If you enjoy working with people, then you've come to the right place!

Working hours: Mon - Fri between 08:00 AM and 6:30 PM, no weekends

Salary: 2.409,33-2.659,33€/month (Fixed salary 2.409,33€/mon that 40h/week + performance bonus up to 250 €/month)

• Career changers are very welcome!
• Variable working environment thanks to the hybrid model (working in the office and from home)
• Mentoring and motivation: Direct support and feedback from colleagues and supervisors
• Various team events such as summer parties to create your best Foundever moments as a team
• Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension plan, voucher card with regular top-ups
• Health and wellness programs: Global wellness program, our own fitness app, discounts at Wellhub, and much more
• Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
• International career opportunities through worldwide German-speaking projects.
• 27-31 vacation days (depending on length of service) as well as special leave.
• Advising our Polish-speaking customers by telephone and e‑mail
• Solving queries quickly and competently to increase customer satisfaction
• Processing and resolving customer complaints
• Building relationships with the new and existing customer base
• Adhering to the principles and values of our company

What you bring with you:

• Fluency in Polish and English (C2-level)
• Previous experience in a customer focused or sales environment, previous contact centre experience is desirable
• Demonstrable experience of working within a structured process
• The ability to work well as part of a team
• Being flexible and open to a new challenge
• Willingness to learn and eagerness to learn
• Empathetic and socially competent personality
• Valid work permit for Germany
• Willingness to work in the office in Berlin

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied:

• Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.
• After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).
• If all these steps have been completed successfully, we will give you a warm welcome!

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our day-to-day work, because together we achieve great things! Create your best moments - with Foundever®!

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?

Foundever B.V. & Co. KG

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