[Hiring] Technical Support Engineer @Honeycomb.io

Honeycomb.io; Deutschland; Remote; EUR 107.000 - 119.000; Vollzeit

Zusammenfassung

A tech company is hiring a remote Technical Support Engineer. This position offers a salary range of $190,000 - $210,000 AUD, focusing on providing expert technical guidance and customer support. Candidates should have experience in system operations, software development, and be proactive in a remote setting. Join a diverse and inclusive team culture with unlimited PTO and generous equity options.

Leistungen

Generous equity with employee-friendly stock program

Unlimited PTO and paid sabbatical

Home office and internet stipend

Full benefits coverage for employees

Qualifikationen

• Fluency with one or more programming languages.
• Proactive and empathetic interactions with customers.
• Ability to work effectively in a remote environment.

Aufgaben

• Provide expert technical guidance to users.
• Drive work independently and resolve issues.
• Update knowledge base and support content.

Kenntnisse

System operations and/or software development experience

Clear and empathetic communication

Drive to learn and collaborate

Experience supporting SaaS products

Tools

Ruby

Python

Go

JavaScript

Java

.NET

Kubernetes

Terraform

AWS Lambda

Jobbeschreibung

Overview

Sep 18, 2025 - Honeycomb.io is hiring a remote Technical Support Engineer. Salary: $190,000 - $210,000 aud ote. Location: Australia.

What We’re Building

Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do. We are working with well known companies and have achieved notable milestones including closing Series D funding, growing past 200 employees, and being named to Forbes’ America’s Best Startups of 2022 and 2023.

We invite you to learn more through our blog posts and press releases.

Who We Are

We come for the impact, and stay for the culture. We are a talented, opinionated, passionate, inclusive, and responsible team. We value our people doing what they love among highly talented peers.

How We Work

We are a remote-first company. It is not where you sit, but how you deliver that matters. We invest in our people, trust autonomy and accountability from Day 1.

The Support Engineering Team

The Support Engineering team sits at the heart of Honeycomb’s customer experience, providing best-in-class technical support and acting as trusted advisors to our customers.

What you’ll do in the role

• Provide thoughtful, expert technical guidance to Honeycomb’s users via our support channels, adhering to our SLAs and helping Honeycomb Support maintain and expand its best-in-class reputation.
• Operate with high autonomy; drive work to done through persistence and followup. This role will be located in a new region for Honeycomb Support, and success requires being proactive, resourceful, and effective without constant peer or manager overlap. Be unabashedly cross-functional, working within Honeycomb to drive resolution and awareness of customer issues.
• Routinely author and update knowledge base articles, internal documentation, and other support content.
• File issues and feature requests on behalf of customers, providing key context and flagging trends for our partners in Product and Engineering.
• Participate in rotations for emergency on-call support, coordinating with and escalating to our Engineering teams.
• Continuously keep up to date with Honeycomb technologies, product offerings, and emerging use cases.

What you’ll bring to the role

• System operations and/or software development experience, including fluency with one or more programming languages: Ruby, Python, Go, JavaScript, Java, or .NET
• Clear, proactive, empathetic interactions with customers and coworkers alike
• A consistent drive to learn, collaborate, and move initiatives along in a remote work environment
• Previous experience supporting a SaaS product with highly technical users. Facility with AI tools such as ChatGPT, Claude, MCPs, etc. and their role in support processes and the customer experience
• A strong desire to interact with customers during day-to-day work, listen to their needs, and remove blockers to their success
• Available to start your day at 5pm PT, and help to offset the current team coverage

Nice to Have

• Experience with instrumentation and distributed tracing tools such as OpenTelemetry
• An understanding of modern observability practices and/or other observability solutions
• Familiarity with using and troubleshooting technologies such as Kubernetes, Terraform, AWS Lambda
• Comfortable using support ticket platforms such as Freshdesk, Zendesk, or similar
• Previous success with, and a developed practice for, working remotely

Compensation

On Target Earnings (OTE) based on level of experience (Base + Commission)

$190,000 — $210,000 AUD

Base Salary based on level of experience

$170,000 — $190,000 AUD

What you’ll get when you join the Hive

• A stake in our success - generous equity with employee-friendly stock program
• Transparent pay levels relative to experience
• Time to recharge - Unlimited PTO and paid sabbatical
• A remote-first mindset and culture
• Home office, co-working, and internet stipend
• Full benefits coverage for employees, with additional coverage for dependents
• Up to 16 weeks of paid parental leave, regardless of path to parenthood
• Annual development allowance
• And much more...

Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.

Phishing and Recruitment Scam Warning

We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you:

• All communications will come from an error-checked email address. We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses; never personal accounts like Gmail or Yahoo.
• Our recruiting process will never ask you to provide financial or sensitive personal information, including: Social security or tax identification numbers, credit card numbers, or bank account information.

Diversity & Accommodations

We are committed to a diverse, inclusive, and equitable workplace. We welcome people of all backgrounds, identities, experiences, and abilities. We strive to provide accommodations as needed during the hiring process.

As an equal opportunity employer, our hiring process is designed to put you at ease. If there’s anything we can do to improve your experience, we’re open to feedback.

Privacy Notice

If you apply for a job at Honeycomb and your application is unsuccessful or you withdraw, Honeycomb may retain your information for legal compliance, future consideration, and to improve recruitment processes. See the Honeycomb Privacy Notice for details. If you do not want us to retain your information, contact [e-mail].