[Hiring] Spanish Speaking Customer Service Representative @Nightowl

Nightowl; Deutschland; Remote; EUR 20.000 - 40.000; Vollzeit

Jobbeschreibung

Sep 13, 2025 - Nightowl is hiring a remote Spanish Speaking Customer Service Representative. Salary: ₱60,000 - ₱75,000 / month. Location: Philippines.

Overview

We are seeking a Spanish-speaking Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our Spanish-speaking customers, providing assistance, resolving issues, and ensuring a positive customer experience. You will handle inquiries via phone, email, chat, or other communication channels, while maintaining professionalism, empathy, and efficiency.

Key Responsibilities

• Respond to customer inquiries in Spanish and English, providing accurate information and solutions.
• Assist customers with product or service-related questions, troubleshooting, and order support.
• Manage customer accounts by processing requests, updating information, and documenting interactions.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain a high level of customer satisfaction by delivering timely, friendly, and effective service.
• Meet performance targets, including response time, resolution rate, and customer satisfaction scores.
• Contribute to a team-oriented environment, supporting colleagues and sharing knowledge.

Skills, Knowledge and Expertise

• Fluent in Spanish and English (written and spoken).
• Previous experience in customer service, call center, or a related field is preferred.
• Strong communication and active listening skills.
• Ability to multitask, problem-solve, and work under pressure.
• Tech-savvy with proficiency in using CRM systems, ticketing tools, and Microsoft Office/Google Suite.
• High attention to detail and a customer-first mindset.

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• 1,000 PHP De Minimis
• Equipment and software provided