[Hiring] Patient Services Associate @Tek Systems

Tek Systems; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology services provider is hiring a remote Patient Services Associate to manage inbound and outbound calls related to patient services. Candidates should have excellent customer service skills and knowledge of health insurance. The position offers a pay range of $18 - $21 per hour and includes various benefits such as medical, dental, vision, and a 401(k) plan. Apply by Sep 26, 2025.

Leistungen

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Paid Time Off

Qualifikationen

• Attention to Detail – High accuracy in all tasks.
• Adaptability – Comfortable with change while staying consistent.
• Patient-Centric Mindset – Professional and kind communication.
• Technical Proficiency – Microsoft Office required.
• High-Volume Experience – Calls and data handling.

Aufgaben

• Handles 25–50 inbound calls related to re-enrollment and reverification.
• Outbound calls to verify benefits and gather information.
• Documents coverage details and updates case notes.

Kenntnisse

customer service

health insurance

call center

medical terminology

medical claim

insurance verification

patient access

Tools

Microsoft Office

Excel

Jobbeschreibung

Overview

Sep 19, 2025 - Tek Systems is hiring a remote Patient Services Associate. Salary: usd 18 - 21 per hour. Location: USA.

Responsibilities

• Handles 25–50 inbound calls/day related to re-enrollment and reverification
• Outbound calls to providers/payers to verify benefits and gather missing intake information
• Documents coverage details in Summary of Benefits (shared with patients/providers as needed)
• Updates case notes in Lynk system to reflect status and actions taken
• Mix of patient and provider calls

Skills

• customer service
• health insurance
• call center
• medical terminology
• medical claim
• insurance verification
• patient access

Top Skills Details

• customer service
• health insurance
• call center
• medical terminology

Additional Skills & Qualifications

• Attention to Detail – High accuracy in all tasks
• Adaptability – Comfortable with change, while staying consistent
• Patient-Centric Mindset – Professional, kind, and empathetic communication
• Technical Proficiency – Microsoft Office required; Excel a plus
• Thrives in Fast-Paced Environments – Handles pressure and multiple priorities
• High-Volume Experience – Prior experience with heavy call loads or large-scale data
• Must Have: Medical terminology and basic understanding of insurance
• Call Center experience and strong Customer Service skills
• Top candidates will have strong medical patient services experience

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 26, 2025.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.