Head of Customer Service (m/f/d) full-time (40 hours/week)

Porsche Services GmbH; Leipzig; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading hospitality service company in Leipzig is seeking a Hospitality Manager to oversee staff and ensure high-quality service for national and international guests. Responsibilities include managing operational processes and participating in event planning. The ideal candidate has over 5 years of experience in upscale gastronomy and holds relevant management qualifications. Knowledge of MS Office and strong English communication skills are required.

Qualifikationen

• Completed training as a hotel or restaurant specialist.
• 5+ years of experience in upscale gastronomy including management roles.
• Good knowledge of food hygiene regulations and proof of training accordingly.

Aufgaben

• Manage subordinate staff in a hospitality setting.
• Ensure high-quality service for guests.
• Organize operational processes for events and restaurant.

Kenntnisse

Management skills

Communication skills

Service orientation

English proficiency

Ausbildung

Training as a hotel or restaurant specialist

Tools

MS Office

Inventory management systems

Jobbeschreibung

Tasks

Professional and disciplinary management of subordinate staffHigh-quality service for national and international guestsOrdering goods, warehousing, and monitoring for the service departmentSupport in the planning and operational responsibility for large-scale eventsOptimal and efficient organization of operational processes in the restaurant and conference areas, as well as at events, including active participation in implementationPerformance of daily accounting for hospitality servicesPreparation and coordination of duty and vacation schedulesCompliance with food and hygiene regulations

Requirements

Completed training as a hotel specialist or restaurant specialist with additional qualification (training duration at least 6 months, e.g., hotel management)Many years of professional experience (usually = 5 years) in upscale gastronomy (hotel and banqueting), including management experienceGood knowledge of MS Office and inventory management systemsProof of training in accordance with the Infection Protection Act (IfSG)Good English skillsStructured and independent working styleStrong communication skills and service orientationFor more detail, salary and company information, use the apply link