Head of CRM Systems (m / w / d)

Thermondo GmbH; Berlin; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A sustainable technology company in Berlin is seeking a Head of CRM Systems to lead and develop customer-centric solutions aimed at reducing carbon footprints in households. This role requires over 6 years of experience in the Salesforce ecosystem, including a leadership background. You will manage people supporting CRM systems, set strategies, and ensure measurable business impacts, alongside fostering a collaborative team culture. Join us to leverage technology for a sustainable future.

Leistungen

Work from home – up to 3 days a week

Urban Sports Club membership

Corporate Benefits at more than 100 partners

Qualifikationen

• 6+ years of experience within the Salesforce ecosystem, with at least 3 years in a leadership role.
• Hands-on experience in Salesforce implementations and operations.
• Proven ability to lead cross-functional teams and manage vendors effectively.

Aufgaben

• Set strategy and approach for CRM systems development.
• Own contracts and overall architecture for CRM-related systems.
• Act as the sparring partner for senior leadership on CRM capabilities.

Kenntnisse

Salesforce administration

People management

Stakeholder management

System integration

Data flows

Tools

Salesforce

No-code/low-code tools

Jobbeschreibung

We're looking for

Join our innovative team at thermondo as a Head of CRM Systems and make a significant impact in reducing carbon footprints in private households. With your expertise, you will collaborate closely with all technical and business team to develop intuitive, customer-centric solutions that support our environmental mission.

We value proactive problem-solving, innovative technology solutions, and the ability to clearly communicate technical information across departments. If you are passionate to leverage technology for a sustainable future, thermondo is the place for you.

If you enjoy this

Setting strategy and approach for CRM systems development / build, maintenance & support (internal and external)

Owning contracts, overall architecture, security, and backup & recovery for all CRM / CRM-related systems & tools (Salesforce and all integrated third‑party no‑code / low‑code tools)

Managing the people organization supporting these tools (Admins, Devs, Consultants & Associates)

Acting as the sparring partner for senior leadership and key business stakeholders on CRM capabilities and roadmap

Driving continuous improvement and ensuring CRM delivers measurable business impact

And recognise yourself here

Hands‑on experience in people management and Salesforce implementations and operations

6+ years of dedicated experience within the Salesforce ecosystem, with at least 3 years in a people leadership role

Strong grasp of Salesforce solution architecture, including systems integration and data flows

Experience with Salesforce administration and / or consulting, ideally across multiple clouds or business functions

Proven ability to lead cross‑functional teams and manage vendors / consultants effectively

Skilled in stakeholder management and translating business needs into scalable technical solutions

You balance strategic thinking with a roll‑up‑your‑sleeves mentality, and thrive in a fast‑paced, collaborative environment

What we have to offer

• Join a team of Product Managers, Software Engineers, Designers, Data and Salesforce experts who are excellent in their craft and are happy to share their knowledge and help you grow alongside them
• Our team is using the latest frameworks and is working with a modern tech stack to build powerful products for our customers, craftspeople, and internal teams
• We offer a challenge with purpose – the better our tech, the more people will live climate‑neutral and the better the world becomes for future generations
• We offer a fantastic culture in the tech team and beyond

Modern office in the heart of Berlin

• You can bring your dog one day / week
• Work from home – up to 3 days a week
• You can lease a job bike
• You receive an Urban Sports Club membership
• Corporate Benefits at more than 100 partners
• nilo.health membership

About us

Every application is welcome here – regardless of gender, nationality, ethnic and social background, religion, ideology, disability, age, sexual orientation or identity. We are convinced that everyone is valuable and deserves a fair chance.

Software has always been part of thermondo’s DNA. We have been the first to digitize trade a decade ago. Today, our proprietary software enables 800 thermondinos to scale the heating transition in Germany. But we want more. We want to enable fully digitized and smooth customer journey ensuring that all processes are coming together: commercial funnel, procurement, product, supply chain, project management, finance, dispatch, HR planning as well as customer facing offerings for maintenance and home energy management.

Our product & tech teams in Xberg – the heart of Berlin – are a highly diverse and multicultural bunch. They make sure that we can make a difference and scale the energy transition in Germany and work closely together with all departments.

Join our product & tech teams and pave the way for climate neutral living.

Your application process

• An initial interview with your Talent Acquisition partner Jenny
• Followed by an interview with our VP of Engineering Pedro
• After this stage, you will receive a Case Study
• Then, you will have the opportunity to meet with your to‑be teammates in the office
• Finally, Become a thermondino!

Here we go

Is this exactly the challenge you are looking for? Then don't wait any longer and apply to us. We look forward to getting to know you!