Head of Aftersales Technik (m/f/d)

HOLON GmbH; Paderborn; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

A global automotive company is seeking a Head of Aftersales Technik in Paderborn. This role involves building and improving technical aftersales operations worldwide. The ideal candidate has over 10 years of experience in leading aftersales teams and a strong understanding of vehicle diagnostics and repair. The position offers a dynamic environment to enhance customer satisfaction and operational efficiency.

Qualifikationen

• Minimum 10 years of experience in technical leadership in aftersales.
• Proven knowledge in building successful aftersales teams.
• Experience in strategic workshop and field service planning.

Aufgaben

• Build and shape the global aftersales organization.
• Advise management on technical aftersales strategy.
• Collaborate with development teams for optimal vehicle maintenance.

Kenntnisse

Leadership in aftersales teams

Vehicle diagnostics and repair

Excellent communication skills in English and German

Ausbildung

Degree in automotive engineering or mechanical engineering

Jobbeschreibung

Your tasks

As Head of Aftersales Technik, you will take full responsibility for building and continuously improving our technical aftersales operations on a global scale. With a proven track record in leading aftersales teams and implementing global service initiatives, you play a key role in driving efficiency and maximizing revenue. Your expertise in vehicle diagnostics and repair completes your profile.

Your responsibilities

• Take ownership of building and shaping our global aftersales organization, including related services and infrastructure across various markets
• Advise management on the development and execution of our technical aftersales strategy and ensure that initiatives align with overall company strategy
• Collaborate with our development teams to define and implement the optimal global strategy for vehicle maintenance and repair
• Serve as the voice of the customer within the company and ensure that the total cost of ownership (TCO) of our vehicles remains attractive and competitive
• Define actionable service level agreements that ensure high customer satisfaction
• Ensure that all technical requirements in aftersales meet the highest quality standards, including the digitally connected provision of relevant information from vehicle diagnostics and troubleshooting, repair manuals, tools, and spare parts
• Develop and provide relevant customer literature
• Make strategic make-or-buy decisions based on thorough analysis
• Provide technical support to teams such as product management, development, and manufacturing
• Work closely with your operations counterpart to ensure a top-tier, cross-regional aftersales service for customers worldwide
• Continuously develop initiatives to reduce costs and improve service quality

Your profile

• Degree in automotive engineering, mechanical engineering, or a comparable discipline
• Minimum of 10 years of experience in the technical leadership of an aftersales unit in the automotive industry
• Proven knowledge of how to build successful aftersales teams – from functional structures to leading and motivating large international teams
• In-depth expertise in all technical aftersales topics – from workshop setup to fault diagnostics and technical documentation – and how to turn them into outstanding customer service
• Experience in strategic workshop and field service planning
• Proven success in the sales of aftersales products and services, along with the ability to coach your team in practical application
• Solid technical understanding and extensive experience in aftersales-appropriate product development, fault diagnostics, repair, and product influence – with an awareness of challenges and workflows in workshops and service units
• Excellent communication skills in both English and German, at both operational and strategic levels