Head of Account Management - (german speaking, Berlin, m/f/x)

Lightspeed; Berlin; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading technology company in Berlin seeks a Head of Account Management to lead a team focused on expanding the customer base in Germany and Switzerland. You will collaborate with various departments to ensure smooth operations and drive performance. If you have a strong background in Account Management leadership, apply to join a dynamic team and enjoy opportunities for career growth, uncapped commissions, and a range of employee benefits.

Leistungen

Career growth opportunities

Uncapped commission

Health & Wellness Credit – up to 400 EUR

Mental Health Support

People Experience (PX) – work from anywhere

LinkedIn Learning access

Annual travel pass subsidy

Regular office meals and snacks

Qualifikationen

• Experience in a relevant Account Management team leadership role.
• Demonstrated ability to lead a group towards common goals.
• Strong stakeholder management and communication skills.

Aufgaben

• Manage a team of Account Managers in Germany and Switzerland.
• Collaborate with leaders to ensure a smooth Sales process.
• Own forecasting of renewals and expansions.

Kenntnisse

Team leadership

Stakeholder management

Data-driven problem solving

Communication skills

Coaching and development

Jobbeschreibung

Hi there! Thanks for stopping by. Are you actively looking for a new opportunity? Or just checking the market? You might be in the right place.

As Head of Account Management, you manage a team of Account Managers focused on growing Lightspeed’s German and Swiss customer base, understanding different customer needs, communicating our value proposition, and building fully scoped solutions for customer success.

Note: This role is based in Berlin, Germany.

What you’ll be responsible for:

• Hire and develop a team of target-hitting, high performing Account Managers
• Manage the overall pipeline of new and existing customers joining the platform
• Collaborate with other leaders to ensure the Sales and Handover process from deal to partnership is smooth and effective
• Build dashboards, track performance, and use data to proactively identify risks and opportunities across accounts
• Establish yourself as a trustworthy partner to the most important customers within your market
• Own forecasting of renewals, expansions, and churn risk, providing insights to leadership on performance and pipeline health and process optimization
• Ensure the team exceeds its monthly MRR and KPI targets
• Develop each team member to increase platform and product adoption across the platform
• Ensure clear communications between all departments impacting your team
• Grow the customer base through up- and cross-selling opportunities by looking at market opportunities and developing the team to provide solutions
• Act as the customer advocate internally by gathering feedback and partnering with customers and internal stakeholders

And a little bit of....

• Analyzing sales forecasts, call volume and pipelines for overall team and individuals
• Developing and hiring team members for current and future opportunities
• Listening to calls and demonstrations to provide feedback to the team
• Creating new strategies to help grow revenue streams for the Account Management team
• Managing high level deals with large organizations and well-known brands

What you will bring to the team:

• Experience in a relevant Account Management team leadership role with a focus on coaching and development
• Demonstrated ability to lead a group towards common goals and enable them to deliver results
• Strong stakeholder management and communication skills
• Data-driven approach to problem solving
• Relevant work experience in industries like retail or hospitality, IT solutions, software sales, e-commerce, cloud applications, SaaS, POS, or technology is a strong plus

Even better if you have, but not necessary:

• Prior experience in hiring and scaling commercial teams
• Prior experience as an Account Manager with a track record of success
• Prior experience working in or with restaurants is a plus

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role, hit the ‘Apply’ button and give it a try!

What’s in it for you:

Come Live the Lightspeed Experience.

• Genuine career growth opportunities based on performance within a company that's continuously expanding
• Uncapped commission
• Work with highly skilled people who are passionate about sales & marketing
• An environment that encourages initiatives and leadership
• Work in a team big enough for growth but lean enough to make a real impact
• Fun activities with teammates and social events throughout the year, including a national sales summit

And enjoy a range of benefits that’ll keep you happy, healthy and productive:

• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit – up to 400 EUR per year for health-related expenses
• Mental Health Support through the Modern Health App
• People Experience (PX) – work from anywhere in the world for 60 days a year
• LinkedIn Learning access to support growth
• Annual travel pass subsidy if you travel by public transport to the Berlin office
• Regular breakfasts or lunches, drinks and snacks in the Berlin office

#LI-ED1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is an equal opportunity employer and is committed to creating an inclusive and barrier-free workplace. Accommodations are available on request for candidates taking part in the selection process.

Where to from here? We want you to step into a role you love and offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we seek diverse backgrounds and lived experiences. Founded in 2005, Lightspeed’s ethos is inclusion, and we strive to provide a workplace where everyone belongs.

Who we are: Lightspeed powers the businesses that are the backbone of the global economy. Our cloud commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Lightspeed serves retail, hospitality, and related sectors in over 100 countries.

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