Guest Service Assistant (m/f/d)

Primestar Hospitality GmbH; Potsdam; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

An international hotel chain in Potsdam is looking for a front office staff member to ensure smooth operations, greet guests, and maximize revenue through upselling. The ideal candidate will have excellent communication skills and a positive attitude towards customer service. This role offers flexible work schedules, training opportunities, and employee benefits including professional clothing and catering.

Leistungen

25 days vacation

Employee catering

Training and development opportunities

Worldwide accommodation at discounted rates

Qualifikationen

• Friendly and professional demeanor with guests.
• Ability to work independently and as part of a team.
• Initiative to bring in and implement new ideas.

Aufgaben

• Ensure smooth operation of the front office.
• Greet and check in guests while assisting with travel arrangements.
• Maximize revenue through upselling and marketing programs.
• Respond efficiently to guest inquiries and complaints.

Kenntnisse

Positive attitude

Very good communication skills

High commitment to customer service

Independent work and teamwork

Self-organization

Jobbeschreibung

Who are we?

The Holiday Inn Express & Suites Potsdam is located in the heart of the state capital Potsdam and has 198 modern equipped rooms, including 25 comfortable suites. We offer our guests free Express Start™ breakfast as well as free WiFi. The hotel has 69 underground parking spaces and a HUB Bar open around the clock.
Become part of our community!

What does your everyday look like?

Ensure the smooth operation of the front office in accordance with Hilton Worldwide standards as well as house standards. This includes:

• Greeting and checking in guests as well as assisting with group travel arrangements.
• Check-out departing guests using the hotel's proprietary system
• Serve as a key contact person for guests and respond efficiently to inquiries and complaints
• Be constantly informed of all hotel products, services, rates and special promotions, as well as current VIPs and special events
• Maximize revenue through upselling and marketing programs
• General telephone duties as well as taking reservations
• Professional demeanor, especially with regard to hospitality and guest services and adherence to Hilton standards
• Responsible handling of incoming payments

Who are you?

We are primarily interested in your personality, and we will be happy to teach you any knowledge or skills that you may still be lacking. Be creative in your application or take a "classic" approach - in any case, we look forward to meeting you.

• positive attitude and very good communication skills
• high commitment to customer service
• well-groomed appearance
• independent work and teamwork
• very good communication skills, confident, professional attitude
• high degree of self-organization and commitment
• initiative, ability to bring in and implement new ideas convincingly

Why us?

• The flair of the international Hilton Worldwide hotels in a friendly team
• Excellent training and development opportunities
• 25 days vacation
• Employee catering
• Professional clothing is provided and cleaned by the hotel
• Flexible work schedule
• Worldwide accommodation in Hilton hotels at very attractive employee rates
• We enable you to gain international experience by means of transfers