Guest Experience Supervisor (mfd) in charge of the Front Desk Berlin Marriott Hotel

Marriott Hotels Resorts; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading hotel brand in Berlin seeks an experienced manager for customer service roles. Responsibilities include processing guest check-ins, ensuring payment security, and managing billing. Must possess strong German language skills and experience in training staff. Ideal candidates will exhibit excellent customer service abilities and be comfortable handling various requests from guests. This position offers a full-time contract and opportunities for career progression within a global organization.

Qualifikationen

• Must have strong customer service skills and fluency in German.
• Experience in a managerial role is preferred.

Aufgaben

• Process guest check-ins and verify identities.
• Maintain accurate accounts and manage billing processes.
• Assist in managing and training staff.

Kenntnisse

German language skills

Customer service

Excel

Jobbeschreibung

Description

German language skills are mandatory for this position.

POSITION SUMMARY

Process all guest check-ins verifying guest identity form of payment assigning room and activating / issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes document exceptions. Secure payment prior to issuing room key verify / adjust billing. Compile and review daily reports / logs / contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types vouchers paid-outs and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention / Security of any guest reports of theft.

Assist management in training evaluating counseling motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process. Develop / maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers / POS systems. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience

Manager

Key Skills

• ENT
• Hr Internship
• Cardiac
• Conservation
• Excel

Employment Type

Full-Time

Department / Functional Area

Customer Service

Experience

years

Vacancy

1