Greek-Speaking Customer Expert for Booking.com

WhereWeWork; Deutschland; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Professional growth and development opportunities

Free online Greek language courses

Work for a Great Place to Work-Certified Company

Job summary

TP Greece is looking for a Booking.com Customer Support Specialist to join their team, assisting customers in planning unforgettable travel experiences. This role involves handling inquiries, managing reservations, and providing tailored travel options.

The ideal candidate should possess excellent communication skills in Greek and good English, along with strong problem-solving abilities. Benefits include competitive salary, healthcare, and career development opportunities.

Qualifications

• Excellent writing and verbal communication skills in Greek.
• Good communication skills in English.
• Attention to detail essential for the role.

Responsibilities

• Handling incoming phone calls, messages, and emails.
• Managing reservations and special requests.
• Researching travel options tailored to customer preferences.
• Modifying reservations based on client needs.
• Processing payments and travel cancellations.

Skills

Excellent writing and verbal communication skills in Greek

Good communication skills in English

Attention to detail

Good technical troubleshooting skills

Problem-solving skills

Ability to handle unexpected changes

Experience in e-commerce

Job description

Job Overview

Join our booking.com Customer Experts team in Greece and help travelers create unforgettable experiences. As a Booking.com Customer Support Specialist, you will assist customers with booking travel plans, answer inquiries, and guide them through their dream destinations.

Responsibilities

• Handling incoming phone calls, messages, and emails from website users
• Managing reservations, special requests, and complaints and finding solutions to website users’ inquiries
• Researching travel options tailored to each customer's preferences
• Modifying reservations based on client needs
• Processing payments and travel cancellations

Requirements

• Excellent writing and verbal communication skills in Greek
• Good communication skills in English
• Attention to detail
• Good technical troubleshooting and problem‑solving skills
• Ability to handle unexpected changes
• Experience in e‑commerce is appreciated

Benefits

• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth and development opportunities
• Special events and community & social responsibility initiatives
• Free online Greek language courses
• State‑of‑the‑art premises providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.

You will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.