German Speaking Customer Service Agent For Booking.com - Work In Greece

Mercier Consultancy MD; München; A distancia; EUR 20.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive monthly salary

Monthly performance bonus

Fully paid training

Health insurance

2 extra salaries per year

Plus benefits

Descripción de la vacante

A leading consultancy firm is seeking a German Speaking Customer Service Agent to support clients in the travel industry. Located in beautiful Greece, the role involves assisting German-speaking customers through various communication channels, addressing inquiries, complaints, and ensuring high customer satisfaction. Candidates should possess strong communication skills and prior customer service experience, ideally within travel or hospitality. This position offers a competitive monthly salary, performance bonuses, and comprehensive training.

Formación

• Fluency in German (both written and spoken); proficiency in English is beneficial.
• Experience in customer service, especially in the travel or hospitality industry, is preferred.
• Able to handle challenges with poise and provide effective solutions to customer issues.
• Ability to work independently in remote/hybrid settings.
• Familiarity with CRM systems and standard software.

Responsabilidades

• Assist German-speaking customers via phone, email, and chat.
• Provide clear, accurate information about accommodations and policies.
• Effectively resolve customer complaints and issues.
• Document interactions in the CRM system for follow-ups
• Collaborate with team and other departments to improve the customer experience
• Stay informed about new features and promotions to provide informed support

Conocimientos

Fluency in German

Strong communication skills

Experience in customer service

Proficiency in CRM systems

CRM proficiency

Herramientas

CRM systems

Office software

Descripción del empleo

Mercier Consultancy MD is delighted to present an exciting opportunity for a German Speaking Customer Service Agent to join the renowned team at Booking.com. This position allows you to work in beautiful Greece, where you'll assist customers while enjoying a vibrant work environment. You will be responsible for providing outstanding service to German-speaking clients, ensuring that their travel experiences are seamless and enjoyable.

Responsibilities

• Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, cancellations, and travel services
• Provide clear, accurate information about accommodations, policies, and available deals to enhance customer satisfaction
• Effectively resolve customer complaints and issues, working diligently to achieve positive outcomes
• Document all customer interactions in the CRM system to maintain high-quality service and follow-ups
• Collaborate with team members and other departments to improve the customer experience continuously
• Stay informed about new features, promotions, and trends in the travel industry to provide informed support to clients

Requirements

• Fluency in German (both written and spoken); proficiency in English is beneficial
• Experience in customer service, especially in the travel or hospitality industry, is preferred
• Strong communication skills and a commitment to outstanding customer service
• Able to handle challenges with poise and provide effective solutions to customer issues
• Proficient in using CRM systems and standard office software
• Self-motivated with the ability to work independently in a remote or hybrid work environment
• A passion for travel and a desire to help others create memorable travel experiences

Benefits

• Competitive Monthly
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More..