German-speaking Customer Expert for Booking.com Team in Greece (relocation incl)

Next Job Abroad; Hamburg; A distancia; EUR 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation support

Health insurance

Training by certified instructors

Career growth opportunities

Language courses (Greek)

Work-from-home in Greece

Descripción de la vacante

Booking.com is seeking a German-speaking Customer Support Specialist to assist users from Greece, providing end-to-end help with travel plans and bookings. This role offers the chance to build an international career from home, with full relocation support and a competitive, multi-month compensation package.

You will handle inquiries across calls, emails, and messages, supporting travelers worldwide while growing your skills within a leading online travel brand.

Formación

• Fluent German and good English communication required.
• Strong attention to detail.
• Problem-solving and troubleshooting ability.
• Comfort with unexpected changes or last-minute requests.
• Experience in e-commerce or online bookings is a plus.

Responsabilidades

• Handle incoming calls, messages, and emails from Booking.com users.
• Manage reservations, special requests, changes, and complaints.
• Research travel options based on customer needs.
• Modify bookings according to client preferences.
• Process payments, cancellations, and adjustments.
• Provide solutions that help travelers feel supported and well-informed.

Conocimientos

Fluent German

Good English

Attention to detail

Problem solving

Adaptability

Descripción del empleo

German-speaking Booking.com Support - Build an International Career from the comfort of your home in Greece

Ready to take your career abroad and gain global experience while living under the Greek sun?

Join the Booking.com Customer Experts team in Greece — and help travelers plan their dream trips, all while you build your own international journey.

Whether you're looking to strengthen your language skills in a multicultural environment, grow within a global company, or simply want a fresh start in a new country, this role gives you the perfect mix of lifestyle, development, and stability.

Here, you'll be working with one of the world's leading online travel brands — all from the comfort of your new home in Greece.

What You'll Be Doing

As a Customer Support Specialist, you'll support German-speaking Booking.com users with everything from simple questions to full travel plans. Your role helps travelers feel confident and inspired — and makes their experience smoother from start to finish.

Your daily responsibilities include:

• Handling incoming calls, messages, and emails from Booking.com users
• Managing reservations, special requests, changes, and complaints
• Researching travel options based on customer needs
• Modifying bookings according to client preferences
• Processing payments, cancellations, and adjustments
• Providing solutions that help travelers feel supported and well-informed

Requirements

• Fluent German + good English communication skills
• Strong attention to detail
• Problem-solving and troubleshooting ability
• Comfort with unexpected changes or last-minute requests
• Experience in e-commerce or online bookings is a plus
• A positive mindset and interest in building an international career

Benefits

Why this role is a great opportunity

It's a chance to live abroad, work with a global travel brand, and develop skills that look fantastic on an international CV.

• Full relocation support (flight, hotel stay, and housing assistance — all covered)
• Competitive salary + 2 extra monthly salaries per year
• Health insurance & various company discounts
• Full training by certified instructors
• Career growth opportunities within a global organization
• Free online Greek language courses
• Flexibility - as the role is offered on a work-from-home-basis in Greece
• A diverse, inclusive, Great Place to Work-certified company culture

You’ll be joining a multinational environment where your development actually matters. You’ll learn how to navigate global communication, support travelers worldwide, and strengthen your experience in one of the world's most well-known brands.