Swedish-Speaking Customer Expert for Booking.com

WhereWeWork; Deutschland; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Support for relocation expenses

Competitive monthly salary + 2 extra salaries per year

Referral Program bonuses

Health care benefits

Free online Greek language courses

Job summary

TP Greece is seeking a Swedish-speaking Customer Support Specialist to join their Booking.com team. In this role, you will assist customers with their travel plans, respond to inquiries, and manage reservations.

The ideal candidate will have excellent communication skills in Swedish and English, and a keen attention to detail. TP Greece offers comprehensive relocation support, competitive salary, and numerous benefits, aiming to create a supportive and diverse work environment.

Qualifications

• Excellent writing & verbal communication skills in Swedish.
• Good communication skills in English.
• Ability to handle unexpected changes.
• Experience in e-commerce appreciated.

Responsibilities

• Handle incoming phone calls, messages, and emails from users.
• Manage reservations and special requests.
• Research travel options tailored to customer preferences.
• Modify reservations based on client needs.
• Process payments and travel cancellations.

Skills

Fluent in Swedish

Good communication skills in English

Attention to detail

Technical troubleshooting

Problem-solving skills

Job description

Job Overview

Are you a fluent Swedish speaker? Join our booking.com Customer Experts team and work with the top online travel agency that assists people with booking travel plans!

Are you passionate about travel and providing exceptional customer service? TP in Greece collaborates with Booking.com, one of the largest online travel agencies.

As a Booking.com Customer Support Specialist, you will be able to assist customers with booking travel plans, answer inquiries and guide them through their dream destinations.

Join our team and help travelers create unforgettable experiences!

What you will be doing

• Handling incoming phone calls, messages and emails from the website users
• Managing reservations, special requests and complaints and finding solutions to website users’ inquiries
• Research travel options tailored to each customer’s preferences
• Modify reservations based on client needs
• Process payments and travel cancelations

Job Requirements

• Excellent writing & verbal communication skills in Swedish
• Good communication skills in English
• Attention to detail
• Good technical troubleshooting & problem-solving skills
• Ability to handle unexpected changesExperience in e-commerce will be appreciated

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you -)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.