Graduate Support Engineer

JAM IT Consultancy Ltd; Gilching; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading IT consultancy in Gilching, Germany is seeking a Support Engineer to join their expanding team. This role involves taking ownership of customer incidents, providing excellent service, and delivering technical solutions while maintaining high standards of customer satisfaction. Ideal candidates will have a degree in a related field and be fluent in German.

Qualifikationen

• Bachelor's degree or equivalent in STEM, Computer Science related subject.
• Experience in delivering customer service.
• Proof of eligibility to work in Germany.

Aufgaben

• Take ownership of all customer incidents and service requests.
• Prioritizing, categorizing, and resolving faults promptly.
• Maintain commitments to keep customers informed.

Kenntnisse

Delivery of customer service

Fluent German

Passion for technology

Ausbildung

Bachelor's degree in STEM or Computer Science

Jobbeschreibung

Overview

Our clients are always looking for the best of the best when it comes to colleagues within our clients business. Due to their continued expansion they are looking for graduates with a real passion for tech to join our clients Support team at our office in Gilching, Germany.

Responsibilities

• Take ownership of all customer incidents, service requests and queries from start to resolution.
• Prioritising, categorising and resolving faults promptly.
• Where appropriate, escalate faults to other technical teams and ensure timely resolution.
• Maintaining a commitment to keeping customers informed to build and maintain relationships of trust with customers.
• Providing excellent customer service at all times to exceed customer expectations.
• The Support Engineering role encompasses many other aspects alongside technical problem solving, including; end customer consultancy and success, delivering software upgrades from product release packages, quality management and internal tooling development.

Person Profile

• Bachelors degree/equivalent in STEM, Computer Science related subject or applied services.
• Fluent German speaker.
• Good experience of delivering customer service.
• Passion for technology.
• Personal commitment to delivering high standards of customer satisfaction.
• Demonstrate proof of eligibility to work in Germany.

Our client is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).