Global Service Delivery Specialist for Mobility Services (m / w / div.) - Safety Related Services

Bosch Service Solutions Magdeburg GmbH; Magdeburg; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

An international technology firm is seeking a dedicated professional to join their Global Service Delivery Team for Connected Mobility Services in Magdeburg, Germany. The role involves setting up and monitoring quality assurance standards across international locations, specifically focusing on Safety-Related Services (SRS). Responsibilities include training development, quality performance reporting, and continuous improvement initiatives. Ideal candidates should have a university degree, relevant experience, and excellent English communication skills, with German as a plus.

Qualifikationen

• A university degree or equivalent vocational training is preferred.
• Experience in Safety-Related Services (SRS) including Roadside Assistance and Emergency Services.
• Proficient in the Microsoft Office Suite and general PC operations.

Aufgaben

• Define, implement, and monitor processes and quality assurance protocols.
• Analyze quality data and report findings to drive continuous improvement.
• Contribute to executive-level quality performance reports.

Kenntnisse

Independent work ethic

Customer care

Analytical skills

Excellent communication in English

Ausbildung

University degree or equivalent vocational training

Tools

Microsoft Office Suite

Reporting tools

Jobbeschreibung

Company Description

At Bosch, we shape the future with high-quality technologies and services that inspire enthusiasm and improve people’s lives.

Welcome to Bosch.

Bosch Service Solutions Magdeburg GmbH looks forward to receiving your application!

Job Description

We are seeking a dedicated professional to join our Global Service Delivery Team for Connected Mobility Services. In this role, you will be active in establishing and maintaining harmonized service delivery and quality assurance standards across our international Mobility locations.

You will provide support for the implementation of new services and ongoing operations in global sites, with a primary focus on Safety-Related Services (SRS). A core responsibility will be to facilitate knowledge transfer concerning evolutions in SRS services, processes, and associated tools.

Key Accountabilities

• Process & Quality Management: Define, implement, and monitor processes, KPIs, quality assurance protocols, and tool development initiatives.
• Continuous Improvement: Analyze quality data, identify recurring trends, and report findings to drive continuous improvement.
• Develop and implement targeted quality requirements and training programs, collaborating with subject matter experts, the Global Trainer Manager, and the Global Quality Manager.
• Contribute to executive-level quality performance reports and presentations.
• Training & Development: Partner with the Global Training Team to continuously refine training materials and process standards, ensuring a unified SRS process.
• Create and maintain comprehensive training and knowledge documentation.
• Quality Assurance Standards: Collaborate closely with the Global Quality Team to continuously calibrate and enhance internal SRS quality assurance standards.
• Reporting & Analytics: Develop and analyze reporting mechanisms, monitor operational data, and proactively initiate corrective or improvement measures as necessary.

Qualifications

• Education: University degree or equivalent vocational training preferred.
• Work Ethic: Highly independent, structured, and self-motivated.
• Experience: Experience in Safety-Related Services (SRS), including Roadside Assistance and Emergency Services.
• Demonstrated passion for Customer Care and Mobility Services.
• Proficient in Microsoft Office Suite and general PC operations.
• Skilled in utilizing reporting tools and monitoring Customer Interaction Center data.
• Ability to travel internationally.
• Language: Excellent English communication skills (written and verbal); German language skills a strong advantage.