German Speaking Help Desk for Media Streaming Platforms, Athens, Greece

Patrique Mercier Recruitment JP; Düsseldorf; Remote; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading recruitment agency is seeking a Help Desk Specialist fluent in German and English to join their team supporting media streaming services. This role involves providing excellent customer support, troubleshooting technical issues, and contributing to a positive team environment. Benefits include private health insurance, performance bonuses, and a relocation package.

Leistungen

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Training

Great Salary

Fully Paid Relocation Package (flight, transfer and hotel)

Qualifikationen

• Fluency in both German and English, written and spoken.
• Strong orientation towards customer service.
• Experience in customer support or help desk environments preferred.

Aufgaben

• Provide help desk support for German-speaking customers via phone, email, and chat.
• Troubleshoot technical issues efficiently.
• Maintain accurate records of customer interactions.

Kenntnisse

Fluent in German

Fluent in English

Customer service orientation

Technical problem-solving skills

Ability to work in a fast-paced environment

Jobbeschreibung

Overview

Join Patrique Mercier Recruitment JP as a German Speaking Help Desk Specialist for leading media streaming platforms in Athens, Greece! This role is perfect for individuals passionate about technology and committed to providing excellent customer service. As a Help Desk Specialist, you will assist German-speaking customers with a variety of inquiries related to media streaming services, ensuring a seamless user experience in a lively and supportive team environment.

Responsibilities

• Provide exceptional help desk support to German-speaking customers via phone, email, and chat for media streaming platforms.
• Troubleshoot technical issues, account inquiries, and service-related queries efficiently.
• Walk customers through the features of the platform, enhancing their understanding and usage of the service.
• Maintain accurate records of customer interactions and issues in the CRM system.
• Work closely with other teams to escalate complex issues when necessary.
• Participate in ongoing training programs to keep your skills sharp and updated with the latest streaming technologies.
• Contribute to team goals by sharing insights and suggesting improvements to processes.

Qualifications/Requirements

• Fluent in German and English, both written and spoken.
• Strong customer service orientation with the ability to effectively assist users.
• Demonstrated technical problem-solving skills to address customer needs.
• Prior experience in customer support or help desk environments is advantageous.
• Basic understanding of media streaming services and technologies is beneficial.
• Ability to thrive in a fast-paced working environment with multiple priorities.
• Positive, proactive attitude with a strong desire to learn and grow within the company.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )