German Speaking Customer Advisor in Malta!

Eco Plus Solutions AB; Potsdam; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading customer experience provider is looking for a German-Speaking Customer Advisor to deliver exceptional support via email and chat. This hybrid role offers flexibility, with two days in the office and three remote. Candidates should be fluent in German and possess excellent communication skills. The company provides competitive compensation, comprehensive training, and opportunities for career advancement in a vibrant international setting.

Leistungen

Competitive Compensation

Relocation Assistance

Hybrid Work Model

Career Growth Opportunities

Health and Life Insurance

Qualifikationen

• Fluent/native German proficiency is essential for effective communication.
• Prior experience in customer service is beneficial but not mandatory.
• Strong attention to detail and grammar in both languages.

Aufgaben

• Provide professional email and live chat support to customers.
• Resolve inquiries related to product details, order status, and account management.
• Log all customer interactions accurately in the CRM system.

Kenntnisse

Fluent German (C2)

Written communication in English (B2)

Problem-solving skills

Empathy and customer-first mindset

Tech-savvy

Jobbeschreibung

Overview

Are you a proactive and customer-focused individual with a passion for e-commerce? Do you speak fluent German and want to build a career in a dynamic, international environment? Join our rapidly expanding team in the heart of Malta! We are a global leader in customer experience solutions, partnering with some of the world's most innovative and beloved e-commerce brands. This is a fantastic opportunity for an enthusiastic and empathetic professional to be the voice of our brand and ensure a seamless customer journey.

This is a hybrid role, offering the best of both worlds: the camaraderie of a modern, on-site office in Qormi, Malta, for two days a week, and the flexibility of working from home for the remaining three days.

The Role & Responsibilities

As a German-Speaking Customer Advisor, you will be a key player in our customer support team, providing exceptional service to our German-speaking clients exclusively through written channels—email and live chat. Your primary objective will be to resolve customer queries efficiently and with a high degree of empathy and professionalism, ensuring every interaction strengthens our brand's reputation.

Responsibilities

• Email & Chat Support: Provide professional, polite, and efficient support to German-speaking customers via email and live chat.
• Issue Resolution: Handle a wide array of customer inquiries, including product details, order status, shipping, returns, exchanges, and account management. Investigate and resolve customer complaints with a focus on finding proactive solutions.
• Product Expertise: Gain and maintain in-depth knowledge of our e-commerce client’s products, services, policies, and promotions. Stay updated on new product launches and marketing campaigns to provide accurate, timely information.
• Brand Advocacy: Act as a brand champion, ensuring every customer interaction builds a positive brand image and earns customer trust. Craft clear, concise, and tailored responses that match the brand’s voice and effectively resolve customer issues.
• Process Improvement: Accurately and thoroughly log all customer interactions in our CRM system. Identify common customer issues and provide feedback to help enhance the overall customer experience and operational efficiency.
• Team Collaboration: Work effectively with colleagues, supervisors, and other departments to ensure seamless service delivery and a cohesive team environment. Participate in training and team meetings to boost your skills and knowledge.

What We’re Looking For

We believe that a positive attitude and a willingness to learn are just as important as prior experience. We will provide full training to the right candidate with the right mindset.

Requirements

• Language Skills: German – Fluent/native proficiency (C2-level) is essential for communicating effectively with our German-speaking clients.
• English – At least a B2-level proficiency is required for internal communication, training, and use of company systems.
• Soft Skills & Attitude: Excellent written communication skills in both German and English, with strong attention to detail and grammar. Strong problem-solving skills and a genuine "customer-first" mindset. Highly empathetic, patient, and positive in all interactions. A quick learner who is tech-savvy and can easily navigate new software and CRM systems. Capable of working both independently and as part of a team in a hybrid setup. Flexible and adaptable to changing workloads and priorities in a fast-paced environment.
• Experience: Previous experience in a customer service, e-commerce, or other client-facing role is beneficial, but not mandatory. We welcome candidates who are new to the field but possess the right skills and enthusiasm.

Why Join Us?

We are committed to creating a supportive and rewarding work environment where our employees can thrive both personally and professionally.

• Competitive Compensation: We offer a highly competitive salary package that recognizes your skills and contributions.
• Relocation Assistance: For candidates moving to Malta from abroad, we provide a comprehensive relocation package to ensure a smooth and stress-free transition. This includes paid flight tickets and initial accommodation.
• Hybrid Work Model: Our 2 days on-site / 3 days remote model offers the perfect balance between professional collaboration and personal flexibility.
• Career Growth: We are dedicated to the development of our employees. You will have access to continuous training and professional development programs, with clear pathways for career advancement within our global organization.
• Exceptional Benefits: Health and Life Insurance; Competitive Salary & Performance Bonuses; Fully Paid Training; Modern and ergonomic office facilities; Social events and team-building activities; A diverse, international, and supportive work culture.

Location

Work and live on the beautiful island of Malta, known for its sunny weather, rich history, and vibrant culture. Our office in Qormi offers a great work environment in a convenient location.