German Customer Support - Remote from Greece

PlanetJobs; Stuttgart; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment agency in Stuttgart is seeking a customer support representative to assist with inquiries and technical issues regarding various products. The ideal candidate is bilingual in German and English, with good troubleshooting skills. The role offers competitive compensation, relocation support, and opportunities for professional growth.

Leistungen

Relocation support

Competitive monthly salary

Health care benefits

Free online Greek language courses

Qualifikationen

• Strong written and verbal communication skills in both German and English.
• Ability to handle unexpected changes and concerns professionally.
• Preferred experience in customer or technical support.

Aufgaben

• Handle incoming calls, messages, and emails.
• Provide information on various products.
• Troubleshoot technical issues and offer solutions.
• Process warranty claims, repairs, and replacements.
• Maintain high customer satisfaction through communication.

Kenntnisse

Excellent communication skills in German

Excellent communication skills in English

Attention to detail

Technical troubleshooting

Problem-solving skills

Jobbeschreibung

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles is preferred.

What We Offer :

• Relocation support: Flights, accommodation & housing assistance, all at no cost to you.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.