German Customer Support (Email & Chat) Relocation to Malta

Velenosi&Meredith; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An international customer support provider is hiring full-time German-speaking Customer Support & Content Moderators to join their team in sunny Malta. The position entails responding to customer inquiries, moderating content, and ensuring compliance with policies. No prior experience is required, making it a great opportunity for those willing to learn. Benefits include health insurance, relocation support, and a supportive work environment that promotes team activities and a vibrant lifestyle.

Leistungen

Health insurance after 6 months

Relocation support

Training for 2 weeks on-site

Fun team activities

Qualifikationen

• C2 level in German required.
• B1 level in English preferred.
• Basic skills in Microsoft Office needed.
• No prior experience necessary.

Aufgaben

• Respond to customer inquiries via email and chat.
• Review and moderate marketplace/app content.
• Enforce policies by reviewing submissions.
• Report violations and user trends.

Kenntnisse

C2 German

B1 English

Attention to detail

Quick decision-making

Tools

Microsoft Office

Jobbeschreibung

Were hiring Full-Time German-Speaking Customer Support & Content Moderators in sunny Malta!

Role Overview

• Customer Support (70%) : Respond to customer inquiries via email and chat (no calls).
• Content Moderation (30%) : Review marketplace / app content, ensuring compliance with company policies and laws.

Responsibilities

• Enforce policies by reviewing images, accounts, and text.
• Provide accurate information and meet support targets.
• Report violations, fraud, and user trends.
• Suggest workflow improvements.
• Participate in training and support different workflows as needed.

Requirements

• C2 German & English level B1 or higher.
• Basic Microsoft Office skills.
• No experience needed just attention to detail, quick decision-making, and a willingness to learn!

Work Schedule & Salary

• Shifts : Rotational (07 : 00-15 : 30 & 15 : 30-00 : 00) | 5 days / week
• Government support : 130 quarterly
• Contract : Indefinite

Benefits

• Training : 2 weeks (on-site)
• Health insurance (after 6 months)
• Relocation support : Airport pickup, hotel stay (5-21 days), flight reimbursement (up to200€ after 6 months)
• A great workplace : Besedo Malta , a supportive work environment, fun team activities, and the vibrant island life of Malta.